What are the responsibilities and job description for the Customer Advocate position at Aptean?
Overview
Job Title: Customer Advocate
Location: Alpharetta, GA (Hybrid)
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500 employees, 60 different products and a global client base, there’s no better time to advance your career at Aptean.
Are you ready for what’s next, now? We are! At Aptean you can be part of a dynamic, high growth organization. Our fast-paced environment and dynamic departments are eager for a mover and shaker to step into this role and become an integral part of their team.
About the Role
The Customer Advocate (CA) role is a key contributor on the Renewals team and across the organization. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation of pricing, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork.
As the lead of the portfolio renewals process, the CA reports directly to the North American Renewals Team Lead. The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with the Renewals Analyst (RA) to ensure timely and efficient renewals processing, while working cross-functionally with other internal departments to solicit updates and feedback on deliverables related to renewals processing closures.
The CA is also expected to gain a understanding of their customer base’s pain points and how Aptean can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.
The CA will assist in negotiating and evaluating Customer requests to the wider business as well as advocating our Aptean Value Proposition and the business to our Customers and Channel Partners.
While the primary responsibility of this role will be handling North American renewals, we have a global customer base, which provides unique exposure to diverse cultures.
About you
You must be:
- Motivated, goal oriented and able to work independently
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers.
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
- Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals
- Experience in working with and understanding contracts and legal negotiations is a plus.
- Competence with reporting and information management tools, including MS Office Suite and CRM information management applications.
- Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting. Pragmatic decision making where exceptions are required
- Identifies and communicates improvements
- Understand Business requirements and support change and policies internally and externally.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy