What are the responsibilities and job description for the Revenue Operations Analyst position at Aptean?
Overview
Are you ready for what’s next, now?
We’re looking for a Revenue Operations Analyst – GTM AI for our office in Alpharetta, GA. The position is fulltime. You’ll join an awesome team to support our growing customer base.
About the role
This is a high-impact analyst role to help build & maintain a best-in-class revenue technology stack and use AI to disrupt current processes. Our Revenue Operations team sits at the center of our go-to-market motion, ensuring seamless integration between Sales, Customer Advocates, Customer Success and our many other Revenue stakeholder teams. We are looking for a passionate, driven, and curious individual to join our team and help shape the future strategy of Revenue Technology and AI-driven process optimization for our customer base.
As a Revenue Operations Analyst specializing in GTM AI, you will play a key role in designing, implementing, and maintaining our revenue tech stack & processes. This role is ideal for someone who is eager to push the boundaries of how businesses leverage AI to improve sales efficiency, enhance marketing performance, and streamline revenue operations.
Key Responsibilities:
- Act as an owner and system administrator for one or several pieces of technology across our sales tech stack
- Be our subject matter expert (SME) in key install base sales domains (Customer health scoring, expansion / cross-sell and renewals automation) and generally optimize processes around customer success and net revenue retention.
- Work with peers to track new innovations, evaluate new vendors and integrate new purchases into our stack with minimal disruption and maximum effectiveness
- Identify opportunities to leverage AI and workflow automation to improve customer success, cross-sell, renewal rates, net revenue retention and day-to-day activities for reps
- Support end-users by providing training, gathering feedback, troubleshooting issues, and documenting best practices
- Provide direct feedback, ideas, and suggestions to senior leadership and executives on improving our revenue stack and related processes
- Work within a team of 5-10 peer technology specialists in the larger RevOps organization, reporting to the VP of Revenue Operations.
About You
- 2 years of professional experience in a relevant RevOps role (System admin, Sales Ops, CS Ops, etc.)
- Passion for Technology with a strong desire to push the boundaries of AI-driven business transformation
- Experience with implementing or administering sales and customer success platforms.
- Ability to articulate past experiences with technology implementation, process improvement, or AI-driven initiatives
- Strong problem-solving and analytical skills, with a data-driven mindset
- Excellent communication skills and the ability to work cross-functionally with technical and non-technical stakeholders
- A self-starter attitude, with a willingness to take on challenges and learn new technologies
What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.