Drop-In Leader (BOOMHEALTH!)

Job Title: Drop-in Leader

Department: Harm Reduction Services (HRS) (4312)

Reports To: Assistant Director of Harm Reduction Services

Location: Harm Reduction Center (HRC)

Work Schedule: Tuesday – Friday 2:00pm – 10:00pm and Saturday’s 8:00am to 4:00pm

Job Summary: The Drop-In Manager is responsible for overseeing day-to-day operations of the 3rd Floor Drop-In Center. Key responsibilities include ensuring that only program participants have access to Drop-In services, maintaining a safe and welcoming environment, and supporting the smooth flow of daily activities on the third floor.

Primary Duties & Responsibilities include, but are not limited to:

• Greet participants and foster trusting, nonjudgmental relationships.
• Orient new participants and provide ongoing support and referrals to internal and external services (e.g., medical, housing, MAT, mental health, HIV/HCV testing).
• Ensure timely access for the participants to drop-in services including access to support groups, the computer lab, recreational activities, and wellness resources.
• Responsible for facilitating timely participant access to Drop-In Center services by monitoring usage, assisting with scheduling, and ensuring that resources are shared equitably.
• Monitor participant behavior and enforce program rules to maintain a safe and respectful environment.
• Respond to overdoses and medical emergencies, including naloxone administration and EMS coordination.
• Carry and maintain an Opioid Overdose Reversal bag at all times.
• Mediate disputes and de-escalate conflicts using trauma-informed approaches.
• Monitor restroom activity to ensure participant safety.
• Organize and lead community events and daily activities (e.g., games, karaoke, skits, holiday celebrations, and outdoor events as needed.
• Promote positive social interaction and help participants develop professional interpersonal skills.
• Work closely with the Harm Reduction Coordinator, Community Manager and the food services program.
• Support workshop facilitators, volunteers, and interns in their roles.
• Communicate participant needs and relevant information to direct service staff.
• Complete and submit incident reports to the Vice-President of Harm Reduction Services.
• Maintain accurate documentation of services provided and participant interactions.

Qualifications & Experience:

• Minimum of 2 years of experience in harm reduction or related fields.
• Knowledge of HIV/HCV prevention, safer injection techniques, and overdose response.
• Strong crisis intervention and de-escalation skills.
• Ability to manage a dynamic, fast-paced environment with empathy and professionalism.
• Computer literacy in Word and MS Outlook.
• Commitment to harm reduction principles and experience working with marginalized populations.
• Ability to maintain healthy boundaries while enforcing program rules.
• Willingness to attend all required trainings.
• Bilingual in English and Spanish preferred.

Education:

• GED or High School Diploma