Community Director

Job Summary

The Community Director is responsible for administrative operations and supervision of a branch to include training, supervising and evaluating staff and community manager operations. The Community Director participates in departmental committees and manage different structures, and, thus, the specific duties and responsibilities will vary. The Community Director will interact with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff. This position will manage and staff of portfolio managers and a small portfolio in our Houston, TX (77041) office.

Job Duties and Responsibilities

• Provide oversight in general operations of the branch.
• Monitor performance of staff and office operations.
• Establish positive relationships with stakeholders, clients, and other vendors at branch level.
• Assist with management of strategic planning, business development, and fiscal operations at the branch level.
• Interview, hire, and train staff. (recruiting support for HR as well)
• Identify opportunities in the business to improve and grow organically.
• Evaluate staff with quarterly touch bases and a formal yearly evaluation.
• Develop and nurture a culture of commitment, service, and family.
• Work with other departments such as accounting, legal, and sales for client and branch needs.
• Other duties as assigned.

Knowledge and Skills

• Knowledge of general accounting practices.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Ability to function well in a high-paced work environment.
• Knowledge of conflict resolution and de-escalation.
• Knowledge of teamwork and collaboration activities.
• Attention to detail and accuracy.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

Education and Experience

• 7 – 10 years of client service, office, retail, or hospitality management, or related experience
• 5 - 7 years of Management and/or Supervisory experience
• Community Association experience preferred but not required

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