Member Engagement Manager

We are seeking an energetic, highly organized, multi-talented Manager of Member Engagement to work out of Montgomery County, PA. In this role you will facilitate member company engagement in organizational opportunities and initiatives. nurturing relationships and maximizing member value received. You will develop and execute strategies and events to build long-term, productive stakeholder relationships. Must have an operations mindset with the ability to prioritize and pivot to manage multiple personalities and deadlines. If you’re a demonstrated collaborator, passionate about membership development and management, we want to hear from you.

Responsibilities :

• Serve as the main point of contact for Member Companies and stakeholders, addressing inquiries, concerns, and feedback, ensuring they are supported and nurturing long-term relationships.
• Understand Member Company objectives, culture, organizational structure and identify key stakeholders to broaden footprint.
• Design, lead, implement, and monitor metrics to adjust comprehensive engagement strategies.
• Leverage ongoing discussions with Member Company Leadership to understand and execute against member priorities, resourcing, and challenges on a regular cadence.
• Plan and execute member face-to-face meetings – create agenda, identify appropriate audience, prepare a meaningful experience, and manage follow-up.
• Plan, design, execute, and recruit membership for virtual and in person events, workshops, and other engagement activities.
• Lead quarterly Member Engagement Strategy and review the health of member companies, surface risks and opportunities, and determine plans.
• Track member activity and analyze engagement patterns.
• Provide regular reports to leadership on engagement performance and areas for improvement.
• Leverage data insights to refine engagement strategies and optimize member experiences.
• Work closely with Portfolio, Marketing, and External Engagement to ensure clear internal coordination and communication while supporting Member Companies.
• Co-lead Member Leadership calls with Portfolio Talent Strategy team
• Provide feedback and insights to internal teams gleaned from member interactions.

Requirements :

Note : Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, we will keep your resume on file for future opportunities and may contact you for further discussion.

42165

PHILLYAFT