What are the responsibilities and job description for the Scheduler position at AuthoraCare Collective?
Looking for a Rewarding Career in the Field of Hospice?
AuthoraCare Collective is currently seeking a Scheduler for our Burlington campus. This is a Full-time position Monday - Friday, 8:00am - 5:00pm.
Job Summary:
The non-clinical scheduler works directly with the Clinical Manager and Director to provide high quality clinical support to patients through scheduling all patients visits from admission to subsequent death, navigating the electronic medical record (EMR) system, and checking in patients via the EMR. Communicates effectively both verbally and in writing with various teams, patients, and families. Identify patient rescheduling needs and coordinates accordingly.
The scheduler will bring experience and passion in working in a team environment that follows AuthoraCare core values of humanity, compassion, empowerment, and excellence as well as inclusion of all team members, patients, and caregivers.
Our team members enjoy the following benefits: Paid time off (PTO), Seven paid holidays, flexible work schedules, medical, dental, vision, disability, and life insurance. Employee engagement activities and 403B match after 12 months of service.
Education and Experience:
- Home Care Home Base experience is a plus!
- High School diploma/GED or equivalent- Required.
- Ability to establish and maintain effective working relationships with patients, families, interdisciplinary team members, and the public.
- Microsoft Word, Excel experience preferred.
- Proficiency in scheduling software
- Other: Valid state-issued driver's license required. Must carry automobile liability insurance at limits required by agency. Must have own transportation.
Key Responsibilities:
- Able to navigate or learn Home Care Home Base EMR and other applications.
- Knowledgeable about medical terminology.
- Demonstrates flexibility in a demanding work environment.
- Must have excellent customer service skills.
- Familiar with Microsoft Office products including: Word, Excel, TEAMS
- Evaluates, determines, and coordinates discipline visit frequency and scheduling changes.
- Schedules timely initial visit frequency and coordinates with referral intake.
- Responsible for patient and employee visit schedules
- Reports to Clinical manger/designee on productivity and organizational metrics
- From general direction, provides clerical and general support and data entry
- Assist with incoming calls (completes or directs them appropriately)
- Routine phone calls to patients/caregivers and clinical staff to finalize patient schedules.
- Employee may be required to perform other duties as assigned.
Our Mission:
AuthoraCare Collective empowers people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit.
Our patients are always the author of their life story. During a challenging illness, AuthoraCare Collective helps them author more moments that matter, regardless of the stage of their illness or condition. This is captured by our tagline: Your Story. Our Expert Care.