Customer Operations Executive

Job Title: Customer Operations Executive

Location: Chicago, IL

About Avenue Logistics:

Avenue Logistics is not your typical logistics provider. Located in the heart of Kansas City in the Power and Light District, we stand out as a dynamic, fast-growing, and innovative company, led by an executive team with decades of experience. As a relatively young company, you will have the chance to tap into an emerging market and secure new business prospects, all while benefiting from the industry's highest paying commission plan. Avenue Logistics provides a unique opportunity for individuals who are passionate about earning substantial income while working alongside the very best in the logistics industry.

Our Mission:

Our mission is simple but powerful: we aim to redefine success in the logistics industry by recognizing the value of hard work. At Avenue Logistics, we don't just offer jobs; we provide a chance to be part of a team that's changing the game. We measure success through our unwavering commitment to exceptional customer service standards. We firmly believe that our success is intrinsically tied to your success.

In this position:

As a Customer Operations Executive, you will play a vital role in supporting the day-to-day operations for a high-volume book of business. Collaborating closely with an experienced Customer Sales Executive, your responsibilities include efficiently managing operations to allow the Sales Executive to focus on further developing their existing business.

Key Responsibilities:

• Maintain daily tasks for customers, including building and scheduling shipments with efficiency and precision
• Provide exceptional customer service and resolve any issues that may arise during the shipping process
• Communicate effectively with all stakeholders, including Customers, Sales Executives, and Carrier Sales Teams
• Actively troubleshoot issues in daily operations and ensure timely communication of shipment details to drivers using our transportation management system
• Manage tracking of approximately 120 pickups and deliveries daily, prioritizing tasks to ensure all customer accounts receive proper attention

The Right Candidate Will Be Able To:

• Efficiently manage the operations of various accounts
• Prioritize daily tasks to ensure all customer accounts are taken care of
• Provide continuous customer service and support for active shipments in transit
• Demonstrate the ability to multitask and effectively manage time to complete all tasks each day

Requirements:

• Previous operations experience at a top ten freight brokerage is highly encouraged to apply
• Attention to detail is essential
• Thrive in a fast-paced environment that requires problem-solving and decision-making
• Demonstrate the ability to solve complex problems under pressure
• Possess analytical and critical thinking abilities
• Strong customer service and relationship-building skills
• Effective communication skills (verbal, written, and presentation)
• Competitive and intrinsically motivated mentality
• Self-motivated with the ability to manage own time and organizational skills
• Ability to work both independently and in a team setting

Avenue will provide you with:

• A competitive salary
• A fun, energetic, and casual work environment
• An opportunity to make an immediate impact with a growing company and unlimited growth potential
• Work in the heart of downtown Chicago, IL (River North)
• Training and development alongside experts in the logistics industry
• Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance
• 401K matching

Why Choose Avenue Logistics:

• High Commission Plan: We offer the highest paying commission plan in the industry, providing a unique opportunity for individuals driven by financial success
• Ownership by Industry Pioneers: Our company is owned and operated by industry pioneers, with over decades of experience
• Dynamic and Innovative Environment: We are a dynamic, fast-growing, and innovative company that thrives on change and innovation
• Commitment to Customer Service: We prioritize outstanding customer service and believe that our success is closely tied to the success of our team members
• Individualized Training: We set you up for success from day one with our comprehensive training program, enabling you to make an impact right away

Join Avenue Logistics and be part of a team that's redefining success in the logistics industry. If you're passionate about making a substantial income, working in a dynamic environment, and being rewarded for your hard work, Avenue Logistics is the place for you. Don't just find a job; start a career with us and help change the game. Apply today and be part of something extraordinary!