Ankeny, IA - Entertainment Manager

Description

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency.  Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. 

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. 

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. 

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity.  Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. 

The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed. 

JOB OVERVIEW 

As a committed, proactive Entertainment Manager, you will work with the General Manager to hire and train bowling, arcade and outdoor activities staff, and ensure that patrons receive excellent service. The role of an Entertainment Manager is to supervise and coordinate the entire interactive entertainment team. They must ensure the guest receives a warm welcome and that service and equipment runs smoothly.  

You will also manage redemption inventory and resources pertaining to the bowling and outdoor spaces, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with diverse personalities and diffuse tense situations. 

This position requires you to work during the evening, on weekends, and on holidays.  
 

RESPONSIBILITIES 

Job Duties include but are not limited to:  

• Participate in hiring, training, motivating and coaching employees as they provide attentive, efficient service to Guests, assessing employee performance, and providing helpful feedback and training opportunities. 

• Resolving conflicts or concerns from Guests and employees. 

• Monitoring department activity and ensuring it is properly staffed. 

• Ensuring staff members follow company policies and procedures. 

• Keeping up to date on personnel records and certifications needed for the staff. 

• Maintaining a positive, empathetic, and professional attitude toward Guests and team members at all times. 

• Prepare and submit your department’s biweekly payroll. 

• Responding promptly to guest requests. 

• Communicating and coordinating as a team with your fellow colleagues. 

• Ensure customer satisfaction and provide professional Guest support. 

• Remaining attentive to corporate requests and mindful of related responsibilities. 

• Cleaning.  

• You will likely find yourself doing a wide variety of tasks each time you work. You might take reservations, but still help a guest at the redemption counter or lend a hand oiling bowling lanes or repairing a downed game. 

• Completing any other duties as delegated or directed by your supervisor or department heads at the corporate level (i.e. payroll, inventory special events). 

Qualifications