Grand Island, NE - Host - Sterling's

Description

Our Mission & Core Values: 

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency.  Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.  

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.  

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.  

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity.  Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.  

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.  

Job Overview: 

The Host/Hostess plays a crucial role in creating a positive first and lasting impression for our restaurant and suites guests. This position is responsible for warmly welcoming guests, managing seating arrangements efficiently, providing initial information and assistance, and ensuring a smooth and hospitable dining experience. The Host/Hostess serves as a key point of contact, contributing directly to guest satisfaction and the overall efficiency of the front-of-house operations. 

Hours: This job requires you to work during the evening, on weekends, and occasionally on holidays.  

Key Responsibilities: 

• Greeting guests arriving with a welcoming and professional demeanor.    

• Manage guest flow, including maintaining an accurate waiting list when necessary.    

• Provide guests with menus and address initial inquiries about the restaurant or services.  

• Escort guests to their preferred tables or seating areas.    

• Strategically manage table rotation to ensure equitable distribution of guests among servers. 

• Proactively engage with seated guests to ensure their satisfaction with the food and service.    

• Respond to guest feedback and complaints with professionalism and escalate issues to management when necessary. 

• Answer telephone calls promptly and courteously, take reservations accurately, and respond to inquiries.    

• Maintain a thorough knowledge of the restaurant menu and any current specials.    

• Collaborate effectively with bussers, cooks, and other restaurant staff to ensure seamless service. 

• Assist with other front-of-house tasks as needed to support overall operations.    

• Always provide exceptional customer service.    

• Maintain a clean and organized host/hostess station and guest waiting areas.    

• Perform any other duties as delegated or directed by a supervisor. 

Qualifications

General Qualifications: 

• Must be at least 18 years old. 

• Positive attitude and excellent communication skills. 

• Neat appearance and engaging, friendly personality. 

• Efficient, observant, knowledgeable, and personable. 

• Proven ability to work effectively under pressure in a fast-paced environment, collaborating with various team members. 

• Previous experience in a customer service role within a fast-paced environment is highly desirable. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• The ability to stand, walk, sit, use hands, handle objects, reach, stoop, kneel, or crouch.    

• The ability to move, stock, and transport boxes weighing up to 35 pounds.    

• Must have physical stamina to be in constant motion and skills to coordinate and organize processes and people. 

In accordance with applicable laws, reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.