Receptionist

Overview

Receptionist 22073

Job Code: 22073

FLSA Status

Job Family: ADMIN SUPPORT

Job Summary

Answers incoming call to the clinic. Provides administrative support to the clinic. Performs other duties as assigned.

Job Responsibilities

• Demonstrates knowledge and understanding of the importance of the patient medical record as it relates to documenting patient calls.
• Demonstrates phone etiquette and proficiency while assessing the patients or family members needs when they call the clinic.
• Completes assigned goals
  
  

Specifications

Experience

Description

Minimum Required: 3 months of administrative support experience.

Preferred/Desired: One year general office experience, preferably in a medical environment.

Education

Description

Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

Training

Description

Minimum Required

Preferred/Desired

Special Skills

Description

Minimum Required: Basic computer literacy. Ability to navigate automated systems. Excellent customer service skills.

Preferred/Desired

Licensure

Description: N/A

Preferred/Desired

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: No

Work Environment

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull /- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating: Sedentary

Activity Level Throughout Workday

Physical Activity Requirements – Sitting: Frequent

Physical Activity Requirements – Standing: Frequent

Physical Activity Requirements – Walking: Frequent

Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional

Physical Activity Requirements - Carry objects: Occasional

Physical Activity Requirements - Push/Pull: Occasional

Physical Activity Requirements – Twisting: Occasional

Physical Activity Requirements – Bending: Occasional

Physical Activity Requirements - Reaching Forward: Occasional

Physical Activity Requirements - Reaching Overhead: Occasional

Physical Activity Requirements - Squat/Kneel/Crawl: Occasional

Physical Activity Requirements - Wrist position deviation: Occasional

Physical Activity Requirements - Pinching/fine motor activities: Occasional

Physical Activity Requirements - Keyboard use/repetitive motion: Frequent

Physical Activity Requirements - Taste or smell

Physical Activity Requirements - Talk or hear: Continuous

Sensory Requirements

Color Discrimination: Yes

Near Vision: Accurate

Far Vision: Accurate

Depth Perception: Minimal

Hearing: Minimal

Environmental Requirements - Blood-Borne Pathogens: Not Anticipated

Environmental Requirements – Chemical: Not Anticipated

Environmental Requirements - Airborne Communicable Diseases: Not Anticipated

Environmental Requirements - Extreme Temperatures: Not Anticipated

Environmental Requirements – Radiation: Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated

Environmental Requirements - Extreme Noise Levels: Not Anticipated

Environmental Requirements - Dust/Particular Matter: Anticipated