What are the responsibilities and job description for the Customer Service Representative position at BayOne Solutions?
Job Description
Title - Customer Service Representative
Client- Linde
Duration- 4 Months
Location- 2301, S.E. Creekview Drive, Ankeny, Iowa (Onsite Role)
Pay range- $12-$16 per hour on w2 (negotiable)
Job Description:
Responsibilities
- Answer inbound phone calls from internal and external customers.
- Process customers payments Make credit release decisions following procedures.
- Refer customer disputes to field personnel for final resolution.
- Make payment arrangements on delinquent accounts,
- Escalate customer disputes and collections situations as necessary,
- Assist team in meeting inbound service level standard Responsible for the investigation and analysis of credit information while working within established guidelines,
- Contact customers regarding delinquent payments and assists in the collection of past due accounts for Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
- Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc). Work set of accounts each day and note all efforts.
- Have candidates tested for Customer Service Scenarios.
EXPERIENCE:
- Microsoft Basics, and Basic Typing and include results on submittal.
Salary : $12 - $16
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