Centralized Scheduling Representative (Call Center)

Job Description: CENTRALIZED SCHEDULING REPRESENTATIVE Springfield, Missouri Centralized Scheduling Representatives work in an office / call center environment answering calls for first time clients in order to schedule outpatient and psychiatric services. They are a vital part of the organization and deliver the first impression our clients receive of Burrell. This is a full-time position with benefits. Monday-Friday 8am-5pm shifts may be available. $15/hour. Job duties: Answer all Referral Office calls; disburse calls to appropriate staff as needed. Screen all customer contacts for service need up to and including crisis, process calls accordingly. Scheduling customers for their first-time appointment for Outpatient and Psychiatric Services. Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately. Perform all clerical tasks related to functioning of the office: sending appointment letters, appointment reminders, filing, reports, activity logs, entry of information into tracking systems and timely updates the tracking systems accordingly. Staff will use various websites and software systems to verify client insurance eligibility and referral sources. Abide by HIPAA guidelines at all times when dealing with customers and co-workers. Requirements: High School Diploma or GED Prior customer service, call center, or medical scheduling experience. A friendly Customer Service mindset and approach Excellent written and verbal communication skills Excellent organizational skills Ability to work with computers Ability to work independently Excellent typing skills Able to establish effective relationships via telephone and personal contacts. Able to follow direction and accept supervision. What we offer: Great pay, benefits, and culture. Burrell’s dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in all of our content and across all of our agency. Diversity is more than a commitment at Burrell—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. CALL CENTER CUSTOMER SERVICE We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. Burrell Behavioral Health is the recognized leader in Community Mental Health. Founded in 1977, our network of providers, therapists, case managers, and direct support staff serve more than 45,000 clients across 25 counties in Missouri and Arkansas. We provide comprehensive care for behavioral health clients of all ages, helping them to improve their lives through our wide-ranging continuum of care. “We believe that the conversation about behavioral health is paramount. There are few conversations facing our communities more critical than behavioral health. As the conversation evolves, Burrell is committed to being a leader in this post-stigma world.” -C.J. Davis, President & CEO, Burrell Behavioral Health