What are the responsibilities and job description for the Centralized Scheduling Specialist position at Lake Regional Health System?
Lake Regional Health System is looking for a dedicated, professional Centralized Scheduling Specialist to join our Patient Access Services team. With our state-of-the-art hospital and network of clinics, therapy sites, and pharmacies, Lake Regional offers a wide range of employment opportunities in our community.
The Centralized Scheduling Specialist (CSS) will be responsible for coordinating and accurately scheduling appointments. Complete comprehensive customer interviews to gather data to schedule. The CCSs is responsible for providing high quality customer service to all providers, patients, co-workers and ancillary departments.
Key Responsibilities:
- Coordinates and schedules patients, providers, facility resources medical appointments in the software system according to the guidelines established by LRHS.
- Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.
- Maintain patient confidentiality, at all times.
- Answers and directs telephone lines in a courteous/timely and professional manner.
- Provide patients with LRHS resources, general information, location, directions and answers to questions. Referring medical questions to the appropriate location through the LRHS Task/Telephone process.
- Obtain pertinent patient medical information in accordance with procedural guidelines.
- Completes data entry and report management tool for tracking dashboards.
- Follows LRHS policies, procedures and processes.
Qualifications:
- Must possess professional & courteous internal/external customer service skills.
- Strong organizational skills and the ability to work in a fast-paced team environment.
- Work effectively with a team.
- Ability to communicate articulately and comprehend written and verbal communications.
- Ability to function efficiently in a stressful working environment.
- Ability to work collaboratively with people of diverse cultures and lifestyles.
- Ability to communicate effectively with internal and external customers.
- Ability to problem solve independently and in a team environment.
- Basic understanding of medical test and requirements for test as to provide the patients with appropriate information.
- Minimum of 2 years of medical office experience along with basic Medical Terminology and billing (insurances) preferred.
- High School graduate/GED
- Annual influenza vaccine and COVID vaccine required.
Additional certifications may be required for this position and will be coordinated by Lake Regional as a part of your ongoing training and development. Please contact your recruitment team for more details.
Opportunity Features: We offer a competitive compensation package that starts at $15/hour and includes excellent benefits such as:
- Health, Dental, and Vision insurance
- Supplemental policies to fit your individual lifestyle
- Employer-sponsored Life and AD&D insurance
- Employee Assistance Program (EAP)
- Flexible Spending Accounts
- 401K with a company match
- Paid Time Off (PTO)
- Tuition assistance and continuing education opportunities
- Area discounts
- And so much more!
If you’d like to be a part of a team setting that fosters excellence, apply now!
Salary : $15
