What are the responsibilities and job description for the Trainer position at BCBSM Career Section?
Responsible for developing and conducting formal classroom training delivery, providing on-the-job training (OJT) and post-training support, and developing training materials and programs.
- Plan, coordinate, develop and implement approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls and performance.
- Responsible for compiling and reporting trainee performance up to various levels of leadership, following each training course.
- Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project
- objectives.
- Assist personnel (both internal and external) by answering questions, supplying information and training in assigned area(s).
- Represent department and division as requested on work groups and special assignments, including related testing.
- Function as subject matter expert on divisional work groups and act as a liaison with the Instructional Design Center.
- Identify documentation or delivery defects and gaps presenting recommendations as required.
- Maintain training materials/curriculum and documentation for Claims and Enrollment processors as well as Customer Service Representatives.
- Work closely with management and supervisory staff and other subject matter experts in order to coordinate and deliver training as well as analyze and develop training and/or documentation needs.
- Utilize up-to-date technical skills to navigate through electronic leadership tools and platforms; with the ability to test new tools as required.
- Bachelor's Degree in Education, Instructional Design, Communications or related discipline is required.
- Four (4) years BCBSM and/or related experience which must include specified years of experience in certain disciplines as designated by department.
- Proven experience in group presentations, leading and/or involvement in special projects, preparation of employees for job responsibilities through conducting OJT, performance evaluation feedback, coaching, etc.
- Demonstrated PC skills in word processing and spreadsheets.
- Ability to design and produce training materials based on the Instructional Design Process.
- Knowledge of Adult Learning Principles.
- Good verbal and written communication skills.
- Other related skills and/or abilities may be required to perform this job.
- Valid Michigan driver's license required
- Frequent travel to business locations as required.