What are the responsibilities and job description for the Member Service Representative III position at Beacon Credit Union?
Role
To ensure members and potential members receive fast, courteous, and accurate service with their financial transactions. To explain products and services, set up new accounts, perform teller transactions, respond to problems, and direct members to other areas of service, as needed.
Major Duties and Responsibilities
- Opens, closes and maintains consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes. Interviews member loan applicants to develop information concerning their consumer loan needs, earnings and financial position. Explains loan programs, evaluates their needs, and recommends loan options. Assists members with the consumer loan application process. Reviews terms and conditions of an approved loan with the member.
- Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA or HSA contributions. Processes Visa payments and cash advances. Sells money orders, gift cards, and cashier's checks to members. Balances cash drawer and daily transactions. Scans checks and teller work daily.
- Identifies cross-sell opportunities and cross-sells products and services to members.
- Ensures that person, organization and account information is properly recorded and updated as needed in Core system and IRAdirect. Scans and saves to Application Xtender all required member service documentation such as applications, certificates, legal documents, etc.
- Assists members in obtaining access to services such as Check Ordering, ATM or Check Cards, Touch Tone Teller, Beacon Online Banking and Bill Pay, Direct Deposit, e-statements, e-mail alerts, Safe Deposit Boxes, Outgoing Wire requests, etc.
- Responds to member inquiries regarding Credit Union products and services. Resolves problems that are within their authority and refers problems that are beyond their authority to their supervisor.
- Performs other duties as assigned.
One to three years of prior banking experience
High School Diploma or HSE
Excellent cash handling and member service skills (outgoing!)
Excellent working knowledge of all Beacon products and services
Ability to work independently and as a team member
Extremely detail oriented
Basic knowledge of personal computer operations and related software programs
Ability to cross-sell Beacon products and services according to member needs
Standard position hours are Monday through Thursday 8-5, Friday 8-5 or 6, and Saturday 8-12 (1 Saturday off per month). When working Saturday morning, this employee will have a 1/2 day off during the same calendar week. Hours may vary based on member center coverage needs.
Available Benefits Include:
- Health, dental and vision insurance
- Paid time off
- 401(k) match
- Incentive/bonus program
- Tuition reimbursement
- and more!
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