Front Desk Coordinator

Job Title:

A vital role in delivering exceptional patient care and support to clinicians, with a focus on providing excellent customer service and ensuring the smooth operation of our practice location.

Responsibilities:

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• Create a positive work environment and promote a culture that supports clinician and staff engagement activities.
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• Conduct schedule preparation for patients, ensuring all paperwork and documentation are complete, credit cards are up-to-date, demographics are accurate, and patient charts are prepared.
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• General office duties, including sorting mail, scanning documents, e-faxes, shared office email, and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
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• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
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• Provide exceptional customer service, responding promptly to patient needs, and managing potentially difficult or sensitive situations.
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• Manage front desk responsibilities, including greeting and checking patients in/out, and provide support to patients with requests via phone, email, and portal.
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• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
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• Collect in-person and telehealth co-payments and account balances at the time of service.
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• Complete insurance eligibility verification and address any issues with patients.
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• Support clinicians with administrative tasks, such as sending letters and faxes, and coordinate with them regarding patient questions.
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Requirements:

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• Ability to multitask and prioritize duties to deliver high-quality patient experiences.
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• Strong communication skills, both written and verbal.
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• Proficiency in using computer software applications (Microsoft Office & EMRs).
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• Comfortable handling sensitive and confidential information (HIPAA).
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• High school or equivalent required, associates/bachelor's degree preferred.
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• 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.
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Benefits:

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• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
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• 401k retirement savings with employer match.
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• Paid parental leave.
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• Paid time off.
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• Holiday pay.
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• Employee Assistance Program.
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Other Opportunities:

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• Promote a culture that supports clinician and staff engagement activities.
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• Ensure the practice is running smoothly and prepared for patients and clinicians.
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• Deliver high-quality patient experiences.
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• Contribute to the success of our team.
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Key Skills:

Clinical Support

Customer Service

Healthcare Operations

Patient Care

Teamwork

Communication

Salary : $39,500