What are the responsibilities and job description for the Customer Experience Specialist position at beBeeCustomerService?
Our company is seeking a highly skilled Customer Service Representative to join our team.
About the Job
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment and provide world-class customer service.
- Assist customers online, in person, and over the phone
- Welcome customers and work to provide the best customer experience possible
- Help customers with loans, check cashing, wire transfers, money orders, and bill payments
- Work with team leads to meet and exceed monthly goals
- Accurately assist customers with loan application to completion
- Answer any and all customer questions
- Use company best practices to provide consistent and amazing customer service
- Work with money – being able to reconcile a cash drawer accurately is a must
- Listen and be able to build relationships with your customers and teammates
Requirements
To be considered for this role, you must have:
- A high school graduate or equivalent
- Phone customer service experience preferred
- Dedication to helping others
- Experience in service-related field (cash handling experience preferred)
- Must be willing to work in an environment where performance will be measured and judged
- Must have reliable transportation and travel to a variety of locations in order to meet staffing demands
- Understand the demands of working in a retail environment
- Excellent sales skills focused on growing the company
- Must be observant and have great judgment
- Stay coachable – this is one of the keys to growing with our company
- Computer proficiency required
Benefits
We offer a competitive compensation package including:
- $16-$24 per hour - we will always beat your current rate of pay
- $500 Sign-on Bonus paid after 90 days of employment
- Generous PTO and paid time off to volunteer
- Paid parental leave
- 100% company-paid health insurance
- 401k with 5% company match
- Student Loan Repayment Plan
Physical Demands
This job requires:
- Standing, stooping, bending, and reaching overhead for up to 12 hours with little rest
Work Environment
This is a fast-paced retail service environment. We are an equal opportunity employer and welcome applications from all qualified candidates.
Salary : $16,000 - $20,000
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