What are the responsibilities and job description for the Front Desk Associate position at Big Sky Resort?
Overview
The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
Responsibilities
The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.
The front desks accepting applications are the Huntley/Shoshone, Summit at Big Sky and Whitewater Inn. For more information about our lodging locations check out the link here.
Responsibilities
- Greet guests in a friendly, welcoming, professional manner
- Assist guests with checking into the hotel and provide directions to their room
- Assist guests with checking out of the hotel and provide accurate information regarding billing
- Process financial transactions accurately
- Work with integrity, discretion and attention to detail to protect private information
- Conduct phone conversations in a friendly and professional manner
- Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
- Communicate professionally and effectively with guests, employees, and managers
- Take action to quickly and creatively solve guest problems
- Stay calm and maintain quality of work while under pressure
- Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
- Positive attitude and desire to learn
- High School Diploma or equivalent
- Hospitality experience is preferred but not required
- Computer literate and proficient with Microsoft Office Suite
- FREE All Access Bike Haul Pass and discounted Golf Pass
- Discounted Golf and Mountain Biking for friends and family
- 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- FREE Basecamp activities including zip line course
- Wellness Day and Eligibility for PTO
- Eligible for seasonal loyalty bonus
- Monthly employee events