Voice Network Engineer

Job Description

·       Review operational status and stability of Voice infrastructure (including SBC’s OVOC, and relevant voice appliances) in IT environment.

·       Validation of backup activity status and research all incidents.

·       Review software patch release notes for compatibility and installation processes.

·       Schedule maintenance windows for deployments, following all change management processes.

·       Install new / rebuild existing network equipment in accordance with standards and architected designs based on project / operational requirements.

·       Administers and monitor SBC’s and Voice transport.

·       Validation of Voice network equipment backups.

·       Create reporting as needed and present results to stakeholders.

·       Performs SIP circuit migrations / configuration / maintenance tasks.

·       Assist in on-premises cloud Genesis (call center) migrations.

·       Act as escalation point for complex and high priority customer incidents related to Teams Calling and Genesis Call center applications.

·       Respond quickly and effectively to incidents through troubleshooting SBC software and hardware issues.

·       Provide recommendations on system enhancements that will improve reliability and performance of the system.

·       Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.

·       Researches, evaluates, and recommends software and hardware solutions based on business need & anticipated growth.

·       Create knowledge articles to document software patch deployment and remediation tasks.

·       Complete emergency (zero day) patch deployments.

·       Complete moves, adds, and changes for maintenance collections and deployments.

·       Monitor and remediate patching activity across a range of maintenance schedules.

·       Manage and ensure effectiveness of our security solutions.

·       Establish and maintain regular written and in-person communications with the client and organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activities.

·       Perform routine audits of patching activity to confirm all updates are being applied and reported correctly.

·       Participate in routine audits to record patch levels and create reports to meet compliance.