Vending Fulfillment Associate

WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY:
The Vending Fulfillment Associate is responsible for processing vending replenishment orders and ensuring accurate and timely billing. This role involves resolving import errors, supporting Vending Fulfillment Leads, and maintaining high levels of customer focus and accuracy. The Vending Fulfillment Associate will develop a detailed working knowledge of company policies, procedures, and BHID systems, including P21, Hawkeye, CribMaster, and AutoCrib. Strong communication, critical thinking, and multitasking skills are essential, along with proficiency in basic computer operations and experience in customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits, and coaches associates consistent with Core Behaviors.
• Promotes a culture of safety.
• Processes vending replenishment orders as scheduled, both consigned and non-consigned.
• Processes billing per the billing schedule accurately and timely.
• Researches and resolves any errors preventing a clean import into P21; promptly reports any unresolved errors to the specified Vending Fulfillment Lead.
• Ensures all vending fulfillment is processed according to agreed-upon customer requirements, including required approvals.
• Supports Vending Fulfillment Leads as directed.
• Maintains a high level of customer focus, communication, diligence, and accuracy.
• Develops a detailed working knowledge of Blackhawk policies, procedures, and practices.
• Maintains a deep understanding of BHID systems (including P21, Hawkeye, CribMaster, AutoCrib, etc.).
• Performs all work in accordance with the company-prescribed ISO processes and procedures utilizing appropriate company systems. 

QUALIFICATIONS:

• Excellent written and verbal communication skills.
• Excellent critical thinking skills to analyze and solve problems.
• Diligence and attention to detail.
• Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
• Proficiency in basic computer operations and ability to learn new software programs.
• Ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.).

SUPERVISORY RESPONSIBILITIES:

• No direct supervisory responsibilities. 

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Minimum of 2 years of previous experience in a customer service role required.
• Experience with Microsoft Office suite required.
• Associate or bachelor’s degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required

WORK ENVIRONMENT:

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.

Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

*BlackHawk Industrial is an Equal Opportunity Employer