What are the responsibilities and job description for the Peak Period Service Specialist position at Blue Ridge Energy?
PURPOSE OF POSITION
Peak Period Service Specialists are the faces of Blue Ridge Energy to many of our members and customers. They assist members and customers by handling routine account payment transactions and giving a warm welcome to everyone who comes into our district offices. They are aware of other products and services and refer them to an Energy Specialist who can assist them with their needs.
This position will be called upon to work when member/customer demand requires additional support staff in our district offices. This position is part-time and hours and days will vary so flexibility in scheduling is a must.
ESSENTIAL DUTIES
Description of Work
Physical
Greets the public in person or via telephone, responds to questions and requests and refers complex issues to the appropriate person, gives directions, and takes messages where appropriate.
A,B,C,D,G,H,
I,Q,R,S
Works as a cashier receiving member/customer payments, balances cash drawer daily. Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; prepares adjustment entries for accounts.
A,B,C,D,F,G,
H,I,M,N,Q,R,S
Processes and maintains changes in customer and member names, addresses, account status or meter locations from work orders; makes manual corrections in master listings and codes changes for computer; checks change listing for accuracy prior to file update; makes necessary corrections; checks updated master listings against manual entries.
A,B,C,D,E,M,Q
R,S
Performs other related duties as assigned.
Physical/ADAA Reference Codes Listed Above
OTHER INFORMATION
The individual should have a valid US driver's license, good driving record, and pass a pre-employment screening that includes a background check and drug screen.
The individual will be required to travel for work to cover the following sets of service area as follows: Caldwell (Lenoir) and Watauga (Boone) districts OR Ashe (West Jefferson) and Alleghany (Sparta)