What are the responsibilities and job description for the Customer Services Consultant position at BrightWatch?
We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and resolving any issues they may have. You will also be responsible for maintaining accurate and up-to-date client information, following up on requests and tasks, and collaborating with cross-functional teams to ensure that our clients are receiving the best possible service.
You will be the primary point of contact for new customers, answering their questions, providing guidance, and troubleshooting any issues that may arise.
Responsibilities:
Serve as the primary point of contact for clients, providing superior customer service and responding to inquiries in a timely manner via phone and/or email
Develop and implement strategies to increase customer satisfaction
Analyze and identify areas for improvement in client services processes
Generate reports and provide feedback to management
Provide technical assistance and troubleshoot client issues
Participate in training and development opportunities to enhance your skills and knowledge
Assist the sales team with administrative tasks, such as scheduling meetings, creating and updating sales records, and preparing sales presentations and proposals
Identify and research potential leads and opportunities, and follow up on leads as needed
Perform other duties as assigned
Requirements
Qualifications:
2 years of experience in a customer service or client-facing role and/or sales or administrative roles
Strong verbal and written communication skills
Proficiency with Microsoft Office and Google Suite
Ability to work independently and as a part of a team
Strong organizational skills and attention to detail
Demonstrated ability to handle multiple tasks and prioritize effectively
Ability to work under tight deadlines and handle pressure well
Preferred Qualifications:
Knowledge of customer-relations systems (e.g. Salesforce, Zoho, Zendesk, etc)
Proficiency with project management tools
Knowledge of the security industry and competitive landscape
