Training Specialist

Training Specialist – Retail Operations & Finance Systems

Duration: 18-24 months

Location: Hybrid, east side/Lawrence

Position Summary

Brooksource is seeking a detail-oriented and proactive Training Specialist to support the development and delivery of training programs for enterprise-wide systems in a dynamic retail environment. This role will be a key contributor to a major finance transformation project integrating Workday, and will be responsible for creating engaging, role-based training content for both store-level and corporate users.

The ideal candidate will have experience developing ERP training materials, including quick reference guides, micro-learning content, and facilitating webinars. Familiarity with tools like Captiva, Oracle UPK, and other instructional design platforms is highly desirable.

Key Responsibilities

• Design and deliver scalable training programs tailored to retail and corporate finance roles including but not limited to: accounting, finance, HR etc.
• Support training efforts for Workday Financials, including modules for budgeting, procurement, and reporting.
• Develop ERP training materials such as: Quick reference guides, Micro-learning snippets, Interactive simulations and tutorials
• Create realistic training data and scenarios for hands-on learning.
• Work closely with subject matter experts (SMEs) to gather core information and translate it into effective training content.
• Facilitate meetings to understand system functionality and business processes.
• Conduct live and virtual training sessions, including webinars.
• Coordinate with internal trainers and external partners to ensure consistent delivery.
• Track participation, collect feedback, and assess training effectiveness.
• Utilize platforms such as Oracle UPK, Captiva, Articulate, or similar tools to develop and manage training content.
• Maintain and publish content via a centralized Knowledge Center or LMS.
• Support project timelines, scope, and budget in collaboration with the project management team.
• Manage training vendors and contracts (up to $500,000 annually).
• Regularly update training materials based on system changes and user feedback.
• Recommend process improvements and enhancements to training delivery.

Preferred Qualifications

• Experience developing ERP training materials (Workday experience strongly preferred).
• Familiarity with instructional design tools such as Oracle UPK, Captiva, Articulate, or similar.
• Strong communication and facilitation skills, especially in webinar and virtual training formats.
• Ability to work cross-functionally with IT, Finance, HR, and Operations teams.
• Experience in a retail or consumer-facing organization is a plus.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.