What are the responsibilities and job description for the Human Services Coordinator position at Broward County Board of County Commissioners?
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for a Human Services Coordinator position.
General Description
Provides advanced social case management, counseling, and/or coordination of services in an assigned human services program.
Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.
Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.
Special Requirements
Special Certifications and Licenses
General Description
Provides advanced social case management, counseling, and/or coordination of services in an assigned human services program.
Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.
Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.
Special Requirements
- Must pass a Level II background screening, and approved through the aging portal option.
- Must complete the DOEA web-based training for the DOEA assessment instrument and receive a score of 90 within 30 days of hire.
- Must complete the DOEA care plan training as offered by the ADRC and pass with a score of 80 within six months of hire date.
Special Certifications and Licenses
- Must possess a valid FL Class E Driver’s License at time of appointment and must be able to obtain and maintain authorization to drive on County business, depending on area of assignment.
Preferences
- Masters Degree - field related
- Bilingual to include English: Spanish and/or Creole
- Trilingual to include English: Spanish, Creole, French, Portuguese, Russian
- Five (5) years experience in Community Care for the Elderly and/or Home Care for the Elderly programs.
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
- Provide holistic and comprehensive case management services (intake, assessment, care and discharge planning).
- Complete the Department of Elder Affairs assessment training and pass with required score.
- Maintain a case load, conduct required customer contact and field visits.
- Connect customers with needed and available community resources.
- Input information in consumer electronic record.
- Maintain consumer electronic and hard copy file.
- Conduct outreach and networking services.
- Create tracking mechanism for assigned caseload to ensure program compliance
- Conduct consumer follow-ups as needed.
- Participate in case staffings and consultations.
- Share rotating responsibility for the after hours emergency phone
- Effectively communicate in oral and written form, and express thoughts in a logical sequence.
- Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations, which require a high degree of sensitivity, tact and diplomacy.
- Compile and summarize data tracked upon request.
- Data entry into various information management systems.
- Compose correspondence and routine reports.
- Open and maintain files for case management services and tracking.
- Ability to work independently and in teams.
- Ability to multi task and prioritize.
- Provide prompt, efficient and responsive service.
- Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to traffic; moving machinery.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
