What are the responsibilities and job description for the Customer Service Representative position at Buffalo Medical Group?
FULL COVID VACCINATION MANDATED
Buffalo Medical Group is seeking full-time Customer Service Representative at our Williamsville location. Primary responsibilities include:
- Answers telephone calls from patients on a daily basis.
- Tracks all incoming calls through Account Workqueue
- Tracks all telephone calls answered and reports on the resolution
- Report any patient complaints that require supervisor review and document in patient account
- Report any payment or coding issue to the supervisor workqueue and document in patient account
- Tracks complaint patterns, system issues and problems and report directly to Supervisor
- Obtains credit card payments verifying the transactions and documenting in the patients account
- Post payment and/or adjustments, as necessary.
- Researches patient payments, requesting EOB’s when necessary
- Edits all payments and adjustments when corrections are required
- Update any demographic and/or insurance information into the computer system.
- E-Verify any new insurance and update effective dates
- Review in Healthenet or Passport for any insurance corrections
- Corrects all returned mail
- Follow-up with patient calls with resolution of patient issues
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- healthcare Customer Service: 1 year (Required)
- medical claims processing: 1 year (Required)
- medical billing: 1 year (Required)
License/Certification:
- Covid-19 Vaccination Record Card (Required)
Work Location: One location
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