Customer Service Representative

Job Title: Platform Specialist

Location: Williamsville, NY

Duration: 6 Months

Pay Rate: $24/hr

Overview:

The Platform Specialist is a productive and established individual contributor responsible for handling unique or complex customer transactions, including updates, corrections, and requests that occur outside the standard platform process. This role supports transaction processing while helping to drive platform adoption and operational efficiency.

Operating under moderate supervision, the Platform Specialist will address inquiries with speed and accuracy and ensure adherence to service level agreements (SLAs). The specialist will perform transactional functions, support associate requests, and promote consistent, high-quality service delivery.

Key Responsibilities:

• Maintain data integrity across transactions and systems.
• Optimize internal business processes and workflows.
• Identify and promote opportunities to increase platform usage.
• Collaborate closely with Account Managers and Business Owners to convert opportunities into outcomes.
• Generate data quality reports and metrics; provide actionable insights.
• Provide general team support and assistance with platform-related activities.
• Support the adoption of the Xvantage platform by resolving issues and ensuring accurate order entry.

Knowledge and Skills:

• Strong knowledge of professional communication techniques and customer service best practices.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel.
• Understanding of business programs, services, and products.
• Highly organized with strong attention to detail.
• Capable of analyzing data to identify trends and insights.
• Results-driven with the ability to prioritize tasks and act with urgency.
• Collaborative team player who can also operate independently when needed.

Qualifications:

• Associate degree or equivalent experience with at least 3 years of relevant functional experience,
• OR
• High school diploma or equivalent with 5 years of functional experience, preferably at a senior level.
• Solid understanding of transactional processes and ability to apply knowledge to a broad range of task

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.