Medical Assistant I, CUSM Health

TitleMedical Assistant IJob ClassificationR3-A; Non-ExemptDepartment NameCUSM HealthSupervisorPractice Plan AdministratorWork ArrangementIn person, Neurology Clinic in Riverside CA California University of Science and Medicine Health (CUSM Health) is seeking a compassionate and detail-oriented Medical Assistant (MA) to support the daily operations of its outpatient clinics, including our Neurology clinic located in Riverside, CA. Reporting to the Practice Plan Administrator and working closely with clinic leadership, this non-exempt role provides essential support to the front office, clinical, and administrative areas, ensuring a positive and efficient experience for every patient.The Medical Assistant welcomes patients, supports appointment scheduling and insurance processes, assists with examinations and procedures, coordinates authorizations, and helps maintain accurate electronic medical records. This role also supports patient flow, prepares exam rooms, manages supplies, and assists providers in delivering timely, high-quality care while maintaining professionalism, confidentiality, and compassion in every patient interaction. The ideal candidate is service-oriented, organized, and dependable, with experience in both front office and clinical support within a medical office setting. Join CUSM Health and be part of a collaborative care team dedicated to supporting patients, providers, and the mission of academic medicine.This position is available immediately and will remain open until it is filled. Priority consideration will be given to applicants who submit a resume by February 5, 2026, through the application link. The wage range is dependent on education, job-related knowledge, skills, and experience; the budgeted wage range is $24.00 to $27.00 per hour. Applicants must be able to work at our Riverside Neurology clinic five days a week. Documents requiredLetter of Interest/Cover LetterResumeStatement of Past and/or Planned Future Contributions to Advancing Diversity and Inclusive ExcellencePosition Purpose Under the direct supervision of the Practice Plan Administrator and through general on-site supervision of the Clinic Operations Supervisor, the Medical Assistant (MA) provides a broad array of medical, technical, and administrative support services for the outpatient clinics of CUSM Health. The MA plays a key role in providing a positive patient experience, ensuring the efficient operation of the outpatient clinics. The MA handles sensitive information with discretion, manages multiple complex tasks with efficiency, and provides excellent customer service with compassion. Essential Functions55% Front Office/Patient SupportWelcome patients at the front desk, verify insurance, collect patient information and copays, and update the Electronic Medical Record (EMR) system. Prepare charts for upcoming appointments and maintain patient accounts by obtaining, recording, and updating personal, financial, and compliance information in the EMR system. Assist providers and patients with enrollment in and navigation of the online patient portal.Schedule patient appointments in person or by phone.Discharge patients after visits by arranging follow-up appointments, ensuring lab and test orders are in place, and communicating with providers regarding patient inquiries.Ensure adherence to policies, protocols, and procedures, maintain patient confidentiality, and the security of PHI.35% Clinical Support/Authorization CoordinatorExplain patient financial responsibility before their appointment, schedule procedures, and send out confirmation letters with appropriate preparation instructions. Escort patients to exam rooms, take and record vital signs, and medical histories.Request authorizations from payers via specified processes, including phone, fax, and/or web portals. Verify eligibility and insurance benefits for office visits, procedures, and medications. Explain treatment procedures, medications, diets, and physician instructions to patients.Administer appropriate questionnaires and pending orders per protocol to meet quality guidelines and assess social drivers of health (SDOH).Process medication prior authorizations, prepare and administer medications/vaccines under supervision, and coordinate prescription refills with pharmacies.Perform routine laboratory point-of-care testing, collect specimens, log and prepare samples, and upload results to the EMR for physician review.Collect co-pays, reconcile deposits, and educate patients on clinic services and provider background.Monitor tasks and respond to messages in the EMR.Assist in the patient flow and time schedules by assisting the physician with cycle times.5% Office Maintenance Monitor and maintain inventory of medical and office supplies, consult with supervisors for needs, and ensure equipment is serviced and operational.Maintain clean, organized, and stocked exam rooms, workstations, and supply areas; clean and sterilize instruments as needed.5% Other Duties as AssignedRequired Educational Qualifications High School diploma or General Education Degree (GED), a Medical Assistant diploma, and a minimum of three (3) years of experience working in a medical office with demonstrated experience in front office procedures, referral and authorization process, and knowledge of healthcare insurance systems.Skills and Abilities Advanced Proficiency with technology and software, including Microsoft Office Suite, MS Outlook/Teams, SharePoint, and Adobe. Ability to utilize the electronic medical records (EMR) system.Strong knowledge of laws, regulations, and guidelines governing medical records, confidentiality, and privacy, including HIPAA.Excellent listening and critical thinking skills. Excellent communication skills, including written and verbal acuity.Excellent customer service skills.Strong organizational skills and attention to detail. Strong initiative.Demonstrated ability to work independently and as a part of a collaborative team, to organize and establish job priorities to meet deadlines and changing priorities.Demonstrated experience working independently and as part of a team.Knowledge of medical terminology.Knowledge of relevant healthcare and clinic operations, information technology, including billing systems and patient care workflows, and processes. Ability to interact constructively with staff, faculty, students, and community members, with diverse personalities and cultures, exercising sensitivity, tact, and diplomacy with an emphasis on flexibility, customer service, and professionalism. Ability to maintain confidentiality; ability to recognize sensitive information and handle information with care and discretion. Ability to analyze information to define and follow up on problems or objectives. Ability to take initiative and ownership of projects. Ability to respond well to feedback. Ability to work on multiple tasks simultaneously and within tight timelines, with attention to detail and professionalism.Ability to adapt to a dynamic environment.Preferred Qualifications Bilingual English/SpanishExperience in a university and university healthcare system.Familiarity with the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99). This law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.Other Requirements Items Used Standard office equipment, including computer, printer/copy machine, postage machine, and telephone. Physical Requirements Sit: ConstantlyStand: FrequentlyWalk: FrequentlyBend: N/ASquat: N/AClimb: N/ACrawl: N/AMental Requirements Read/Comprehend: ConstantlyWrite: ConstantlyPerform Calculations: FrequentlyCommunicate Orally: ConstantlyReason and Analyze: ConstantlyEnvironmental Requirements Is exposed to excessive noise: NoIs around moving machinery: NoIs exposed to marked changes in temperature and/or humidity: NoDrives motorized equipment: NoWorks in confined quarters: NoDust: NoFumes: NoDisclaimer:The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Proof of full vaccination and one booster of SARS-CoV-2 (COVID-19) is a condition of employment or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection).FLSA Status: Non-ExemptJob Description Preparation Date: December 2025Diversity and Equal Employment Opportunity Policy StatementCalifornia University of Science and Medicine (CUSM) supports the principles of equal opportunity, inclusion and diversity in employment and education. The University seeks to ensure that no person will encounter discrimination in employment or education on the basis of age, skin color, ability status, biological sex, gender identity, gender expression, national origin, immigration status, race, ethnicity, religion, sexual identity, or Veteran's status. This policy is applicable to both the employment practices and administration of programs and activities within the University. It is the policy of the University that no person shall be excluded from participation in, be denied the benefits of, or in any way be subject to discrimination in any program or activity at the University. Further, CUSM is committed to being an antiracist institution that continuously works to end oppression in all forms. Therefore, CUSM actively maintains institutional structures and learning opportunities to prevent bias or discrimination incidents and address them with individual and collective accountability should they occur.

Salary : $24 - $27