Network Operations Lead

We are seeking a hands-on Network Operations Lead who will play a dual role ? serving as the onsite network support engineer while also managing a remote network support team. This position requires 40 hours onsite weekly, providing direct support for network infrastructure and ensuring operational excellence across both onsite and remote environments.

The ideal candidate will have strong technical expertise, leadership skills, and a proactive approach to problem-solving. You will handle all onsite network troubleshooting and support, while also driving performance, training, and accountability within your remote team.

Key Responsibilities:

Onsite Support Responsibilities (40 hours/week):

• Troubleshoot and support all onsite network infrastructure issues.
• Maintain and support Cisco switches, Meraki Wireless Access Points (WAPs), structured data cabling, Webex video conferencing systems, and VoIP telephony systems.
• Serve as the primary onsite point of contact for all network-related support tasks.
• Manage the full lifecycle of network hardware RMAs, including configuring emergency replacements, integrate with vendor support, tracking and documentation.

Remote Team Management:

• Lead a distributed network operations support team.
• Foster a high-performance culture with a strong sense of urgency and ownership.
• Provide coaching, mentorship, and training to support team growth and skill development.

General Network Operations Duties:

• Oversee network monitoring, maintenance, and incident response.
• Perform root cause analysis of recurring network problems and implement long-term solutions.
• Ensure network security policies and protocols are consistently enforced.
• Develop and maintain operational procedures and documentation.
• Plan and execute network performance improvements, upgrades, and scalability projects.
• Collaborate with IT, Security, and Support teams to support broader initiatives.
• Prepare and deliver regular reports on network health, incident trends, and team performance.

Qualifications:

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or equivalent work experience.
• Minimum 8 years of experience in network operations, with at least 2 years managing teams.
• Strong hands-on experience with:
• Cisco switching and routing
• Meraki networking platforms
• VoIP systems and conferencing tools like Cisco Webex & Microsoft Teams
• Data cabling standards and structured cabling troubleshooting

Skills & Competencies:

• Advanced troubleshooting and problem-solving skills.
• Proven ability to lead and motivate technical teams.
• Excellent communication skills clear and concise for both technical and non-technical audiences.
• Strong organizational skills for managing RMAs, SLAs, and documentation.
• Working knowledge of network diagnostic tools (e.g., SolarWinds).
• Experience with network protocols (TCP/IP, DHCP, DNS, VLANs, BGP, OSPF).
• Experience with SD-WAN and hybrid network environments is a plus.
• Familiarity with network security practices (firewalls, VPNs, IDS/IPS).

Preferred Certifications:

• Cisco Certified Network Professional (CCNP) or higher.
• Certified Information Systems Security Professional (CISSP).
• Other relevant network and infrastructure certifications.

Why This Role Matters:

• You'll be the critical onsite network expert ensuring smooth daily operations while empowering a remote team to meet performance goals.
• Your direct support will reduce downtime, improve user experience, and ensure robust infrastructure.
• You'll help build a culture of accountability and high standards across the entire support organization.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $32 - $51