What are the responsibilities and job description for the Medical Front Desk position at Career Strategies?
- Patient Reception:
Welcoming patients in person and on the phone, verifying appointments, and directing them to the appropriate area. - Appointment Scheduling:
Managing patient schedules by booking appointments, rescheduling as needed, and sending appointment reminders. - Patient Registration:
Collecting patient information including demographics, insurance details, and medical history. - Insurance Verification:
Checking patient insurance eligibility and verifying benefits. - Billing and Payments:
Processing patient payments, co-pays, and collecting outstanding balances. - Medical Records Management:
Maintaining patient records, updating information, and retrieving files as needed. - Phone Management:
Answering incoming calls promptly, directing calls to the appropriate staff, and taking messages. - Administrative Tasks:
Filing paperwork, maintaining office supplies, and completing other administrative tasks as assigned. - Patient Support:
Answering basic medical questions, providing directions to the office, and addressing patient concerns.
Required Skills:
- Excellent customer service skills and ability to interact positively with patients
- Strong organizational and time management skills to manage appointment schedules effectively
- Proficiency in medical office software and electronic health records (EHR) systems
- Knowledge of medical terminology and basic healthcare procedures
- Ability to maintain patient confidentiality and comply with HIPAA regulations
- Attention to detail and accuracy when handling patient informatio
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