PIT SHIFT SUPERVISOR

Description

General Summary of Job Duties

The Pit Shift Supervisor will oversee all activities of the table games department to ensure the efficient operation.

Essential Job Function and Duties

• Develop subordinates in both work-related skills and customer service areas.
• Provide motivation, guidance and support to subordinate.

• Allocate the staff to tables ensuring the integrity of the game is not jeopardized.
• Identify the individuals who need attention and / or training.
• Ensure that training is conducted for all new team member.
• Ensure subordinates adhere to the gaming procedures, as set out in the Casino Fandango Procedures’ manual.
• Conduct appraisal of the staff on a timely basis.
• Resolve customer complaints / disputes where possible or refer such matters to superior.
• Ensure the highest standards of appearance, communication and cooperation are upheld, and guide / direct subordinates to the same standard.
• Will work with the Dual Rate Dealers to directly supervise floor staff within the gaming area. 
• Be courteous, kind and patient with each other.
• Must maintain excellent customer service skills.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Maintain an open line of communication with Management.
• Maintain a positive and professional demeanor during all interactions with guest, fellow team members.
• Ability to accept performance feedback in a professional manner.
• Other duties as assigned.

Qualifications

Skills, Education and Other Requirements

• Must be 21 years of age or older.
• High School Diploma and/or GED required.
• Minimum of 5 years’ experience in the gaming industry.
• 2 years in supervisory role required.
• Strong computer skills with the ability to utilize MS Office applications.
• Respond to common inquiries and/or complaints from guest.
• Ability to deal with inebriated customers in a courteous manner.
• Must have the ability to successfully interact with other team members and management.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts any weekend and holiday.

Required Work Cards

• Must be registered with the Gaming Control Board