Night Auditor

OVERVIEW: 

The Night Auditor is there to ensure that all revenue is posted to the correct departments and to balance all revenue departments on a daily basis. In this position you will perform all audit procedures set by the hotel, balance all cash receipts, make deposits and act as a Guest Service Representative, PBX operator and Manager-On-Duty during the nighttime hours. To maintain efficiency, you will verify the status of all wake-up call requests and ensure they are properly handled, prepare the front office for the next shift and reset each day's business. Strong guest service and communication skills are necessary to succeed as you will be in a constant guest-facing position. You should also be able to understand and use math concepts and work math problems quickly to accurately report all financial information.

ESSENTIAL FUNCTIONS:

• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. 
• Process all payment types such as room charges, cash, checks, debit, or credit. 
• Process adjustment vouchers, paidouts, correction vouchers, and miscellaneous charges. 
• Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. 
• Process all guest check-ins and assign room. 
• Activate or reissue room keys using electronic key machine. 
• Balance and drop receipts according to Accounting specifications.
• Count bank at end of shift and secure bank. 
• Complete the Room Rate Variance Report. 
• Sell a room/accommodation to guests without reservations based on availability. 
• Print contingency lists to have a record of all guests in case of emergency. 
• Supply guests with directions and information. 
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. 
• Comply with quality assurance standards. 
• Speak using clear and professional English; answer telephones using appropriate etiquette. 
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets. 
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Stand, sit, or walk for an extended period of time.
• Have access to reliable transportation and follow attendance policy

ADDITIONAL POSITION DUTIES:

• Respond to any reasonable task assigned by Night Manager.
• Assist in other areas of the operation as needed.
• Notify Loss Prevention/Security of any reports of theft.
• All other duties as assigned.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Castlerock policies and procedures for the safe and effective operation of the hotel’s facilities.  Employees who violate company rules and regulations will be subject to disciplinary action, up to and including termination of employment.