Enrollment Services Supervisor

Position Title: Enrollment Services Supervisor
Requisition Number: req2910
Compensation: 21.04 - 25.25
Job Grade: NE19
Department: Admissions
Employment Type: Regular Full-Time
Compensation Type: Non-Exempt (Hourly)
Campus Location: Main Campus

Benefits Statement:
This is a benefits eligible position. CNM offers a comprehensive benefits package which includes health, dental, vision, long-term disability, and life insurance as well as pension and retirement plans. CNM also offers generous educational benefits to employees, their spouse/domestic partner, and dependent children.

Bargaining Unit:
No

Union Representation:
No

Essential Duties and Responsibilities:

General Summary:

Under general supervision, supervises the daily operations of business unit within Enrollment Services. May specialize in one or more of the following types of student services: registration, admissions, records or graduation and transfer.

Duties & Responsibilities:

• Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
• Directs the activities of the department, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings; ensures compliance with federal, state, and local laws, regulations, codes, and/or standards.
• Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
• Interprets and enforces academic rules and regulations; monitors academic standing; coordinates probation, suspension, and dean's lists, as appropriate.
• Coordinates processes, serves as a technical resource, trainer, and informational resource regarding enrollment services.
• Must work collaboratively to foster, facilitate and promote student success.
• Interacts with students and intervenes to resolve escalated matters.
• May develop and disseminate materials, web page and orientation content, and other enrollment-related documents.
• Participate in institutional committees and quality improvement programs and processes, as needed, and will provide leadership, direction and support to assigned staff to ensure compliance with federal and college requirements.
• May coordinates the grade petition process, responses to inquiries concerning academic performance, and resolves problems regarding the monitoring of student records.
• Interprets and monitors academic rules and regulations; monitors operations for data integrity as appropriate.
• May manages grade and transcript processing; coordinates academic information for graduation clearance; provides special program certifications.
• Compiles statistical information and prepares reports.
• Oversees and/or assists with entering course data into computer system, editing and revising data; notifies students of outcomes.
• Updates and edits relevant publications, for example: course schedules, bulletins, and student handbooks; oversees the production and distribution of publications.
• Reviews student appeal documents and has the ability to approve or deny student requests.
• Ability to use independent judgment and
• Evaluate holds on student accounts.
• Performs other related duties of a similar nature and level as assigned.

Knowledge Skills & Abilities:

• Supervise and evaluate employees
• Prioritize and assign work
• Train, orient, and supervise personnel
• Relate to and interact with a non-traditional and diverse student and employee population
• Work independently
• Balance competing requirements and needs of client organizations
• Demonstrated ability to efficiently multitask.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to handle common inquiries or complaints effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Skill in the use of personal computers and related software applications.
• Comfortable with technology and willing to learn.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Excellent organizational skills and ability to think logically and follow directions. Creativity and flexibility in designing innovative approaches to solving problems.

Minimum Qualifications:

• Bachelor’s Degree in related field with three (3) years recent and directly related experience in post-secondary student services
• OR
• Associate’s Degree in related field with five (5) years recent and directly related experience in post-secondary student services
• AND
• One year experience with ERP/SIS systems such as Banner
• One year of supervisory experience.

Additional Comments to Applicants:
Cover letter and resume are required for consideration. Some evening and weekend work may be required during peak enrollment periods. As a condition of employment CNM requires all students, faculty, and staff to be fully vaccinated against COVID-19 no later than October 1, 2021. All students, faculty and staff must provide documentation of full vaccination using a vaccine authorized by FDA License or under an FDA Emergency Use Authorization (EUA). All documentation to verify vaccination or exemptions must be provided.