Computer Network Support Specialist

Job Title: Computer Network Support Specialist   

Location: New York, NY

Term: Full Time

Clearance Level: Background Investigation

Program: IRS

Job Summary:

IRS User & Network Services (UNS)/Enterprise Field Operations (EFO) provides Deskside Services support to approximately 100,000 customers nationwide.  Centuria has been awarded a contract to support the IRS EFO by providing operations and maintenance support to its nationwide end user community.  Centuria is looking for qualified candidates that can provide incident management/trouble ticket support, resolve end user IT issues, support distribution of IT assets and refresh laptop/desktop computers.

Network technicians shall provide on-site support for incident management by delivering professional resolution of IRS local & wide-area network incidents and problems. The technicians shall provide troubleshooting assistance to resolve network incidents, and coordinate with other IT organizations or vendors to resolve these incidents. Network technicians are responsible for installing new switches and routers, Voice over IP, and ensuring that devices are configured correctly.

Responsibilities:

• Receipt of trouble tickets through the KISAM system.
• Execution of problem determination and resolution.
• Provide timely updates in the KISAM system that is informative of the work performed on the assigned ticket.
• Set up replacement switches and routers at network location.
• Test and confirm operation of installed switches and routers.
• Correction of discrepancies identified, and root cause analysis to prevent future discrepancies
• Remove and execute asset control procedures to excess the refreshed target system.
• Utilize Call Management Software to handle voice mail issues

Qualifications:

• Basic understanding of networking protocols and TCP/IP
• Familiarity with switch and router operation
• Basic understanding of L2/L3 device configurations
• Use and operation of a ticketing system such as Remedy
• Must possess excellent communications and customer support skills
• Candidates will be responsible for supporting regional and local offices with limited number of IT personnel.  Hence, candidates must be motivated and self-starters
• Candidate must be able to pass a background check