What are the responsibilities and job description for the Assistant Front of House Manager (In Training)) position at Chick-fil-A?
**You must complete Full Training from the ground up for a manager position at our location.
***You must have management and restaurant experience to be considered for this position.
A Front of House Manager is considered an elite position in the day-to-day operations of the business. They are the primary leaders running a shift while managing labor and customer satisfaction as well as running breaks and executing catering. A Front of House Manager should always ensure a “Customers First” mentality. A Front of House Manager is expected to possess excellent communication skills, organizational and follow up skills, have the ability to prioritize and solve problems, and be able to share in achieving the store’s vision and goals.
A successful Front of House Manager must have a blue-collar work ethic, be professional and value results & relationships, take ownership and be growth minded. The Management position is the first step before a Director level promotion and thus, the same qualities and characteristics the business requires out of Directors, will be required of Managers. Additionally, front of house managers must be humble, be considered a servant leader, and be willing to share success and receive feedback. They must also be confident enough to willingly coach or correct Team Members. Most importantly, front of house managers must have integrity to build a strong, healthy organization.
- Leads a team that always delivers ReMarkable customer service in a timely manner that meets or exceeds Chick-fil-A Quality Requirements
- Coaches the behaviors of all Team Members who work on the Front Counter
- Behaviors include:
- Hustle that creates surprisingly fast Speed of Service
- Attention to detail that ensures accurate ordering and food assembly
- Execution of systems that ensure a refreshingly clean environment
- Maintains a work environment that ensures and promotes food safety
- Vigilant attention to the organization and appearance of the Patio and Front Counter
- Ensures the Front Counter is always ‘Health Inspection’ and ‘Steritech’ ready
- Coaches and provides accountability for all Front Counter Team Members
- Demonstrates ability to lead through embodying the store’s vision statement, coaching, giving feedback, and upholding standards
- Must be fully capable of following the opening/closing procedures of the unit and versed in back office Service Point and computer applications
- Certified in all eTrain Operational and Safety & Security modules
- Certified in the Chick-fil-A Catering module and work with the Director of Catering to ensure timely preparation and delivery
- Reports to work in Manager Oobe apparel with grooming standards upheld
- Assists with implementation of systems that will aid in improving Operational Excellence
- Aligns daily practices with the execution of systems with excellence in order to achieve restaurant’s long and short-term goals
Benefits:
Competitive Pay within Region
Paid Time Off
Daily meals and catering discounts
Uniform Allowance
Leadership Development
College scholarships and discounted tuition options
Performance-based raises and promotions
Sundays off
