What are the responsibilities and job description for the Certified Trainer - Front of House position at Chick-fil-A?
The Mission of a Certified Trainer:
The mission of a certified trainer is to serve the Chick-fil-A brand by equipping Team Members with the resources and skills to execute Operational Excellence and to help build the Chick-fil-A culture through training and coaching. This can be done through a Certified Trainer role in the front of the house and/or the kitchen.
Certified Trainer Profile:
KNOWLEDGE Proficient in Chick-fil-A brand standards and procedural knowledge
● Foundation: Demonstrates a working knowledge of Chick-fil-A processes and procedures
● Work Product: Executes and practices in accordance with Chick-fil-A operating standards
● Resources: Incorporates resources into all training experiences
● Growth Mindset: Shows an eagerness and ability to learn quickly
TRAINING SKILL Proficient ability to utilize training resources and skills
● Communication: Communicates clearly and efficiently
● Accountability: Consistently welcomes and provides accurate and timely feedback
● Strategic: Utilizes effective questioning and training tools to facilitate learning
● Emotional Intelligence: Adjusts training approach to accommodate learning needs
SPEED & ACCURACY Execute Chick-fil-A procedures with speed and accuracy
● High Standards: Strives for personal excellence and exhibits organization
● Flexibility: Adjusts quickly to changes and remains calm under pressure
● Efficiency: Demonstrates effective time management skills
● Proactivity: Assesses needs and responds in a timely manner
LEADERSHIP Expert ability to demonstrate leadership capacity
● Integrity: Upholds ethical and Chick-fil-A standards
● Ownership: Takes responsibility for the outcomes of decisions
● Professionalism: Exhibits maturity in communication and behavior
● Coach: Influences other trainees to achieve greater performance and outcomes
ATTITUDE Expert ability to demonstrate a genuine and positive attitude
● Enthusiasm: Exhibits a passion for training and excitement for Chick-fil-A
● Teamwork: Enjoys collaboration and is willing to serve in any capacity
● Respect: Displays confident humility in interaction with authority, peers, and trainees
● Optimism: Demonstrates patience with trainees and a commitment to their success
SUCCESS MEASUREMENTS
● Order Accuracy
● Attentive & Courteous
● Cleanliness
● Taste of Food
● Fast Service
EXPECTED BEHAVIORS
-- Able to work a minimum of 15 hr/wk
-- Available to work every Friday and Saturday
-- Completion of Progression Plan requirements
-- Commitment to training on every shift
-- Attend required leadership/team meetings
-- Attend team activities and events to build community
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $15 - $15
