Director of Operations

Director of Operations

Full-time

Starting from $25/hr.

“Better than yesterday, but not as good as tomorrow!”

That's how we want you to feel while working for Chick-fil-A Dartmouth.

Think of us as more than a restaurant. We are a people business—a place where leadership, growth, and service come together to build something truly special.

At Chick-fil-A Dartmouth, we believe in continuous growth, both personally and professionally. We don’t just want to meet expectations; we want to exceed them, every single day. We are more than a restaurant—we’re a people-focused business that builds relationships, fosters leadership, and serves with heart.

In our fast-paced, dynamic environment, we aim to create a workplace that’s more than a job—it’s an opportunity to make a difference, inspire change, and grow with us. As the Director of Operations, you’ll lead a team of passionate, hardworking individuals to deliver exceptional experiences to our guests while cultivating an environment where team members feel valued, supported, and empowered. You’ll be at the forefront of everything that makes Chick-fil-A Dartmouth a place where people come not only for a meal but for a memorable experience.

This individual needs to be comfortable with a team of 100 diverse individuals from all walks of life, including their background and experiences. They must be a strong example of a Servant Leader by putting the team before themselves, and being proactive in anticipating the needs of others at every level within the organization. We would like to see integrity and passion for the business and our team, character that will build trust by doing what is right and create joy and positivity for themselves and others through commitment to our vision and culture. Lastly, the daily pursuit of excellence at this location is imperative, appreciating what the team executes daily yet influencing others to drive growth. This is an exciting opportunity that offers both autonomy and the potential for professional growth within our restaurant.

Key Personal Characteristics

• Thrives in a dynamic, fast-paced work environment.
• Approaches each situation with care, humility, and an alignment with the restaurant's culture.
• Brings an innovative and creative mindset to problem-solving.
• Passionate about leading, inspiring, and developing others.
• Exceptional communicator who connects easily and builds strong relationships.
• Able to maintain a positive attitude and resilience under high-stress situations.
• Pays close attention to detail, ensuring excellence in all aspects of operations.
• Highly self-motivated, always striving for success and improvement.

Key Restaurant Responsibilities

• Prioritize the guest experience by consistently identifying opportunities to create meaningful, caring moments for everyone who walks through the door.
• Analyze restaurant metrics and identify key areas of opportunity, delegating tasks to leadership teams based on each daypart’s needs.
• Metrics: labor (20.5 or under) and productivity (90 or higher), CEM scores, waste management, food cost management, inventory, and others assigned as needed.
• Participate in structured leadership meetings within the restaurant to discuss short-term and long-term goals and delegation to supporting leadership.
• Ensure that all areas of the restaurant deliver a high-quality experience, maintaining smooth operations during peak and off-peak times.
• Utilize disciplinary actions as needed to hold team members accountable to Chick-fil-A’s policy standards, ensuring consistency across the restaurant.
• Proactively anticipate the needs of the restaurant, directing team members to roles where their skills are best utilized.
• Continuous coaching and development of supporting supervisors cast through 1-on-1 meetings to assess performance and opportunities.
• Cultivate a leadership team designed for long-term success, encouraging professional growth and advancement within the restaurant.
• Oversee all aspects of daily operations, from staffing to inventory, ensuring efficiency and alignment with company goals.
• Other task assigned as needed.

Qualifications:

• Previous experience in a training or supervisory role, preferably in the food service industry
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to motivate and inspire team members and take initiative
• Proficiency in using training software and tools
• Commitment to Chick-fil-A’s values and customer service standards
• 2 years of management experience with positive results to show
• Bachelor’s Degree preferred

Benefits will include but are not limited to:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Referral program
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Uniform allowance
• Cell phone allowance
• Employee meal allowances

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: Starting at $25 / hour

Job Type: fulltime

Education: No education required

Work location: On-site