What are the responsibilities and job description for the FOH Team Leader position at Chick-fil-A?
The Team Leader manages expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership/management of staff positioning, hospitality, and cleanliness.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leader
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities:
- Positional proficiency
- Meets all Knowledge Criteria
- Exemplary Trainer
- Proven ability for effective communication with others (verbal and otherwise)
- Demonstrates ability to lead Team Members effectively
- Demonstrates the Character, Competency, and Chemistry required
- Vouched for by several Team Leaders and Senior Team Leaders
- Upholds the requirements of all Job Descriptions and Coordinator roles
- Executes on the gameplan set by respective Senior Team Lead
- Pursues with excellence the Five Critical Success factors as outlined in the Key Expectations of the Team Leader job description
- Seeks daily improvement; aims to get desirable results in respective department. Results are achieved through effective teamwork, persistence, and consistency.
- Holds Chick-fil-A MLK’s Vision and Core Values in high regard, leveraging that as a platform to lead and encourage from
- Takes personal responsibility for daily outcomes, good or bad, regardless of the designation of Shift Lead assignments.
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
