What are the responsibilities and job description for the Hospitality Director position at Chick-fil-A?
Position : Hospitality Director
Location : Chick-fil-A Dedham, MA
Job Type : Full-Time
Pay : $23 - $25 / hour
Overview :
Chick-fil-A Dedham is seeking an experienced and passionate Hospitality Director to join our team. This individual will play a key role in enhancing the store’s guest experience and ensuring smooth and efficient operations. The mission of the Director of Hospitality is to lead a team dedicated to attentiveness, courtesy, and friendliness, creating a welcoming environment for all guests. This is a full-time position, requiring availability on Saturdays.
Responsibilities :
- Lead and manage hospitality initiatives to ensure exceptional guest experiences.
- Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
- Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
- Ensure daily operations run smoothly and efficiently, maintaining a focus on guest satisfaction.
- Foster a positive and team-oriented environment, motivating staff to perform at their best.
- Monitor service quality, address guest feedback, and implement improvements as needed.
- Uphold Chick-fil-A’s procedures and standards, ensuring compliance with food safety and sanitation requirements.
Requirements :
Benefits :
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $23 - $25
