Hospitality Director

The Hospitality Director for is responsible for:

• Delivering a “REMARK”able experience for all FOH guests who dine in or who carryout
• Ensuring all FOH procedures align to meet Chick-fil-A’s Service Requirements
• Coaching the behaviors of all FOH Team Members and leaders. Those behaviors include:
• Living out our Core Values: To make a difference in the lives of team members, our guests, and the community.
• Hustling, working with a sense of urgency, going all out to create surprisingly fast Speed of Service
• Ensuring all Team Members are Attentive & Courteous: enthusiastically fulfilling the CORE 4
• Execution of systems and vigilant attention to the organization and appearance of the FOH area that ensures a refreshingly clean environment

Executing a Hospitality Plan for the FOH that includes:

• A clearly defined order taking and meal delivery process (leveraging upstream order taking)
• Creating a culture where the required 2nd Mile Service Behaviors are enacted
• Maintaining a work environment that ensures and promotes food safety
• Coaching the behaviors of all Team Members and all members of leadership in the Front of the House around Cash Management. Those behaviors include:
• Enforcing Cash & Coupon Accountability Policy
• Assigning one cashier per register
• Ensuring that no one counts their own drawer
• Treat Discounts & Giveaways (coupons/receipts like cash) - count them
• Using swipe cards (not Leader override codes)
• Evaluating Performance of Labor Cost along the Executive Director(s) of Operations
• Reviewing the schedule before it gets posted
• Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
• Review Labor Report for opportunity to improve productivity
• Monitoring behaviors on FOH that impact Food Cost. Those behaviors include:
• Consistent recalibration around condiment verbiage
• Consistent recalibration around dessert training
• Being certified in the Chick-fil-A Catering module to effectively and accurately ensure the timely preparation of all catering orders
• Coaching, evaluating, and providing accountabilities for all FOH Team Members
• Aligning daily practices of the FOH area with the Vision and goals of the organization
• Accountability for cash handling
• Report monthly metrics results on FOH operations to Director team

Full Disclosure: This position is a working position, with the expectation to always work alongside the team. Working to coach and develop behaviors and systems.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly with Chick-fil-A Operator & Executive Team - The Operator is an independent businessperson, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future. Working alongside the executive team the exposure of different dynamics is displayed. The experience at the Executive level helps grow individuals even more to the different complexity of the Chick-Fil-A business model.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $18 - $22 / hour

Pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• 401(k) matching
• 401(k)
• Employee discount
• Paid training
• Profit sharing

Job Type: fulltime

Schedule:

• 10 hour shift
• Weekend availability
• Monday to Friday
• Overtime
• Day shift
• Night shift

Education: Associate's degree

Work location: On-site