What are the responsibilities and job description for the Client Services Specialist position at Child Care Associates?
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Child Care Associates is an equal opportunity employer who offers equal employment opportunities without regard to race, color, religion, sex, national origin, age, pregnancy, mental or physical disability, political affiliation, beliefs, protected veteran status in accordance with applicable federal laws, or any other protected class.
CLIENT SERVICES SPECIALIST
Job Code:
2025-TC-CCMS-001
Location:
Tarrant County CCMS (Hurst)
FT/PT Status:
Regular Full Time
Position Information:
- Graduation from an accredited four-year college or university with major course work in child development or a closely related field OR Graduation from an accredited four-year college or university
- A minimum of one (1) year full-time work experience in child development or child care programs, customer service, or social service work OR High school diploma or equivalent.
- A minimum of three (3) years work experience in a CCMS support position.
- Computer proficiency required. Note: Possession of a Child Development Associate Credential may be substituted for one year (30 semester hours) of required college
Physical Requirements:
- Frequent sitting;
- Repetitive use of hands; reaching and turning;
- Ability to lift up to 25 pounds; light lifting of supplies and materials;
- Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
Responsibilities:
- Responsible for client access to the CCMS program.
- Responsible for client eligibility determination and documentation.
- Advice clients of their child care options in the CCMS program.
- Provide information about quality childcare to help parents make an informed choice of providers.
- Enter client information into the automated system.
- Conduct all processes of communicating information to parents, such as educating parents about their rights and responsibilities, responding to parent complaints, and seeing that the needs of parents and children are met.
- Handle client re-certification process and termination of child care services.
- All other related duties as assigned.
