What are the responsibilities and job description for the Cocktail Server position at Chinook Winds Casino Resort?
Description
Position Summary
Responsible for providing exemplary guest service by taking and delivering beverage orders.
Essential Functions
Position Qualifications
Competency Statements
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education
High school diploma or GED preferred.
Experience
One year of experience as a server preferred.
Computer Skills
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License
Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date.
Must have a Food Handlers Permit before the start date.
Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.
Other Requirements
Knowledge of regulations governing food preparation and service
Knowledge of alcoholic beverages
Basic math skills
Physical Demands
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Walk up to 7 miles every 8 hours
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Position Summary
Responsible for providing exemplary guest service by taking and delivering beverage orders.
Essential Functions
- Providing exemplary guest service to all CWCR guests
- Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest.
- Monitors beverage stations ensuring cleanliness and adequately stocked supplies.
- Carries a full tray of drinks to assure expedient service to our guest.
- Works designated areas of responsibility to assure proper customer service.
- Serves wine and bottled or draft beer.
- Serves snacks or food items to customers.
- Operates Point of Sales (POS) system and collects money for drinks served.
- Checks identification of customers to verify age requirement for purchase of alcohol.
- Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
- Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
- Maintains overall cleanliness and appearance of designated area of responsibility.
- Performs all opening, closing, cleaning, and stocking responsibilities.
- Assists other floor personnel on an as needed basis, including bartending.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
Position Qualifications
Competency Statements
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education
High school diploma or GED preferred.
Experience
One year of experience as a server preferred.
Computer Skills
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License
Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date.
Must have a Food Handlers Permit before the start date.
Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.
Other Requirements
Knowledge of regulations governing food preparation and service
Knowledge of alcoholic beverages
Basic math skills
Physical Demands
- Stand Constantly
- Walk Constantly
- Sit Not Applicable
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Not Applicable
- Crawl Not Applicable
- Squat or Kneel Frequently
- Bend Frequently
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Frequently
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
- 12 lbs or less Constantly
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Walk up to 7 miles every 8 hours
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Salary : $17 - $20
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