What are the responsibilities and job description for the House Person position at Chinook Winds Casino Resort?
Description
Position Summary
Responsible for attending to guest service requests, performing cleaning tasks of hotel common areas, floors, and surrounding area.
Essential Functions
- Performs all tasks with excellent customer service and professionalism.
- Assists with luggage service, deliveries, and other guest requests.
- Cleans hallways, lobbies, restrooms, corridors, elevators, stairways, carpets, floors, and outdoor areas.
- Empties and cleans indoor and outdoor wastebaskets and ashtrays.
- Cleans carpets, furniture, draperies, and hard floor surfaces using shampooers and waxing machines.
- Restocks linen and housekeeping items on carts and in stations.
- Rotates mattresses and moves furniture as needed.
- Keeps storage areas well-organized and clean.
- Washes windows, indoor and outdoor.
- Disinfects equipment using germicides and steam-operated sterilizers in a safe, responsible manner.
- Observes company standards to protect guest and hotel property from theft or damage.
- Empties and cleans indoor and outdoor wastebaskets and ashtrays.
- Some light maintenance of hotel rooms, including changing bulbs and batteries, screw tightening and patch painting.
- Assists in hotel room cleaning as needed to ensure timely availability for guest occupancy.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
Requirements
Position Qualifications
Competency Statements
Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Quality – The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Communication Skills – Ability to communicate effectively orally and in writing clearly and concisely.
Autonomy – Ability to work independently with minimal supervision.
Interpersonal – Ability to get along with a variety of personalities and individuals.
Organization – Possesses the trait of being organized for following a systematic method of performing a task.
Energetic – Ability to work at a sustained pace and produce quality work.
Experience
6 Months housekeeping or janitorial experience preferred.
Working knowledge of cleaners, solvents, and equipment, including carpet and floor care tools.
Certificates & Licenses
Oregon Driver’s License Preferred
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Frequently
- 51-100 lbs Occasionally
- Over 100 lbs Occasionally
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Frequently
- 26-40 lbs Frequently
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Ability to wear Personal Protective Equipment
Work Environment
Work will take place in a busy resort environment with multiple distractions. The noise level in the work environment is usually moderate to loud.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Salary : $18 - $26
