What are the responsibilities and job description for the Restaurant Server position at Chinook Winds Casino Resort?
Description
Position Summary
Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.
Essential Functions
Position Qualifications
WORKERS IN THIS POSITION MUST BE AT LEAST 18 YEARS OLD
Competency Statements
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education
High school diploma or GED preferred.
Experience
One year of experience as a server.
Computer Skills
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit before the start date and obtain OLCC permit within 45 days of employment.
Must have a Food Handlers Permit before the start date.
Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.
Other Requirements
Knowledge of regulations governing food preparation and service.
Basic math skills.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Constantly 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Occasionally
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Frequently
Crawl Not Applicable 13-25 lbs Occasionally
Squat or Kneel Occasionally 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
Position Summary
Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.
Essential Functions
- Presents menus to customers and answers questions about menu items, making recommendations upon request.
- Informs customers of daily specials.
- Explains how various menu items are prepared, describing ingredients and cooking methods.
- Garnishes and decorates dishes in preparation for serving.
- Describes and recommends wines to customers.
- Serves wine selections to tables with appropriate glasses and pours the wines for customers.
- Serves food and beverage orders to customers and prepares or serves specialty dishes at tables as required.
- Collects payment from guests.
- Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
- Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
- Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
- Stocks bus station and other areas with items and utensils.
- Fills salt, pepper, sugar, cream, condiments, and napkin containers.
- Escorts customers to their tables as needed.
- Maintains overall cleanliness and appearance of designated area of responsibility.
- Performs all opening, closing, cleaning, and stocking responsibilities.
- Assists other floor personnel on an as needed basis.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
Position Qualifications
WORKERS IN THIS POSITION MUST BE AT LEAST 18 YEARS OLD
Competency Statements
Accuracy- Ability to perform work accurately and thoroughly.
Communication Skills- Ability To Communicate Effectively With Others Verbally.
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Education
High school diploma or GED preferred.
Experience
One year of experience as a server.
Computer Skills
Experience with Point of Sale (POS) systems preferred.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit before the start date and obtain OLCC permit within 45 days of employment.
Must have a Food Handlers Permit before the start date.
Must obtain VIP (Visually Impaired Persons) Permit within 45 days of employment.
Other Requirements
Knowledge of regulations governing food preparation and service.
Basic math skills.
Physical Demands
Physical Demands Lift/Carry
Stand Constantly 10 lbs or less Frequently
Walk Constantly 11-20 lbs Frequently
Sit Not Applicable 21-50 lbs Occasionally
Handling/Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally Push/Pull
Climb Not Applicable 12 lbs or less Frequently
Crawl Not Applicable 13-25 lbs Occasionally
Squat or Kneel Occasionally 26-40 lbs Occasionally
Bend Frequently 41-100 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours/day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours/day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours/day.
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
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