Patient Service Representative - Dermatology

Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative from Monday - Friday 8:00am-5:00pm at the University Clinic.

Duties include acting as a conduit between department chair, coordinator and staff, greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, collecting payments and assisting with the checkout or rescheduling process.

TYPICAL PHYSICAL DEMANDS:

Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. 

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses.  Requirements may include working irregular hours.       

Responsibilities:

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service. 
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area. 
• Maintain relevant office supplies for department effectiveness.
• Remain aware of provider’s erratic and unpredictable schedule.  Keep patients updated on provider’s schedule.
• Contact patients in the event an appointment must be cancelled.
• Receive payments using software system, balance daily and print off financial reports daily.
• Create a monthly tally sheet of how many cosmetic procedures have been performed by the provider and esthetician and by product used.
• Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
• Offer patients information regarding the Patient Portal.  If interested, have patient fill out necessary paperwork to apply.
• Completes treatment scheduling process for the department in a timely manner.
• Serves as the liaison between patient, office, and insurance carrier to facilitate timely schedule of recommended treatment.
• Verifies requested surgeries for all treatments as medically necessary.
• Obtains precertification for procedures and/or medications.
• Ensures authorizations for VA patients are in place prior to patient’s appointment.
• Coordinates patient surgeries with existing physician surgical schedule.
• Provides patient and family pre-op instructions as directed by physician.
• Provides patient and family post-op instructions as directed by physician.
• Needs to be an excellent multi-tasker.
• Maintain an organized work area. (Filing patient orders, routers, etc.)
• Complete assigned EMR encounters.

• Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds.

• Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. 

• Perform related work as required.