What are the responsibilities and job description for the Patient Service Representative - Urology position at Christie Clinic?
Christie Clinic's department of Urology is looking for a full-time Patient Service Representative, Monday-Friday, 8am - 5pm at the Christie at the Fields location. Duties include answering incoming phone calls, scheduling appointments, conducting retail sales and assisting with the checkout or rescheduling process. The patient service representative will also serve as a liaison between patient and medical support staff. Experience in a medical office setting is preferred.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching, and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required
TYPICAL WORKING CONDITIONS:
Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses. Requirements may include working irregular hours.
Responsibilities:
- Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Demonstrate the ability to communicate effectively with patients and providers.
- Provide check-in process for patients.
- Verify and update necessary demographic information.
- Maintain provider schedules.
- Keep a neat and orderly work and lobby area.
- Maintain relevant office supplies for department effectiveness.
- Schedule referral visits, tests, labs, and appointments, as requested.
- Stay current on work queue work items i.e.: patient appointment requests, telephone messages, referrals, etc.
- Assist surgery scheduler, as needed.
- Receive and distribute mail.
- Obtain authorizations, as needed.
- Perform related work as required