What are the responsibilities and job description for the Customer Service Clerk III position at City of Chesapeake?

Position Information

Working Title of Vacant Position

Customer Service Clerk III

Job Type

Full Time

Posting Type

Public

Number of Vacancies

Department

COMMISSIONER OF REVENU

Division

COMMISSIONER OF REVENUE

Requisition Number

2024583

Number of hours worked per week

Work Schedule

Monday through Friday; 8:00am-5:00pm

Work Site Location

Chesapeake, VA

Position Driving Requirement

O - Occasional

Pay Grade

GE04

Pay Basis

Semi-Monthly

Advertised Salary

$37,823 (adjusted based on resume qualifications)

Job Description

Performs difficult clerical and technical work in the preparation, assessment, processing and filing of personal property taxes, state income taxes, real estate tax relief, DMV Select transactions, and business license taxes. Provides excellent customer service in responding to inquiries by phone, email and in person. Also works at City satellite offices as needed and performs other duties as assigned.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience. SPECIAL CERTIFICATIONS AND LICENSES: None. SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Requires experience with or the ability to learn software applications (including the City’s tax assessing and real estate tax relief programs, NADA Blue Book valuation, IRMS, Laserfiche, DMV and DMV Select), and state and local laws governing the taxation of personal property, businesses, and state income. Requires the ability to effectively communicate in person, email and telephone. Requirements include strong data entry, computer and office equipment skills, including the use of a 10-key calculator. Requires proficiency in Microsoft applications including Word, Excel, etc.

Posting Detail Information

Job Open Date

12/16/2024

Job Close Date

12/30/2024

Open Continuous

Yes

Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing

Occasionally- Up to 1/3 of the time.

Sitting

Continuously- 2/3 or more of the time.

Walking

Frequently- From 1/3 to 2/3 of the time.

Lifting

Occasionally- Up to 1/3 of the time.

Lifting Amount

Exerting up to 20 lbs

Carrying

Occasionally- Up to 1/3 of the time.

Carrying Weight

Exerting up to 20 lbs

Pushing/Pulling

Occasionally- Up to 1/3 of the time.

Pushing/Pulling Weight

Exerting up to 20 lbs

Reaching

Occasionally- Up to 1/3 of the time.

Handling

No Response

Fine Dexterity

Continuously- 2/3 or more of the time.

Kneeling

Rarely- Less than 1 hour per week.

Crouching

Rarely- Less than 1 hour per week.

Crawling

Never- Never occurs.

Bending

Occasionally- Up to 1/3 of the time.

Twisting

N = Never

Climbing

Rarely- Less than 1 hour per week.

Balancing

Never- Never occurs.

Vision

Continuously- 2/3 or more of the time.

Hearing

Continuously- 2/3 or more of the time.

Talking

Continuously- 2/3 or more of the time.

Foot Controls

N = Never

Machines, Tools, Equipment and Work Aids Used

Computer, printer, scanner, 10-key calculator, copier, fax machine, telephone system, envelope opener, postage meter

Protective Equipment Required

None

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards

N = Never

Chemical Hazards

N = Never

Electrical Hazards

N = Never

Fire Hazards

N = Never

Explosives

N = Never

Communicable Diseases

N = Never

Physical Danger or Abuse

N = Never

Other

If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust

S = Seasonally

Extreme Temperatures

N = Never

Noise and Vibration

N = Never

Fumes and Odors

N = Never

Wetness/Humidity

N = Never

Darkness or Poor Lighting

N = Never

Primary Work Location

Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures

Continuously- 2/3 or more of the time.

Emergency Situations

Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime

Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously

Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team

Frequently- From 1/3 to 2/3 of the time.

Tedious or Exacting Work

Continuously- 2/3 or more of the time.

Noisy/Distracting Environment

Occasionally- Up to 1/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Professional References

Please provide contact information for professional references.

Minimum Requests

Maximum Requests

Salary : $37,823

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Customer Service Clerk III

What are the responsibilities and job description for the Customer Service Clerk III position at City of Chesapeake?

ADA Checklist

Professional References

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