M365 ADMIN

The City of Worcester seeks qualified applicants for Microsoft 365 Administrator in the Innovation and Technology Department. Under the direction of the Director of Applications, the Microsoft 365 Administrator will ensure the secure and efficient implementation, configuration, and maintenance of our specific applications to meet the evolving needs of the business and its users. The position will install, modify, and maintain software programs for successful day to day operations. This individual will be responsible for user experience, ensuring seamless access to tools and applications, and addressing any issues within the platform. The position will adjust as necessary, and trouble shoot problem, evaluate new technology, and implement recommendations.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide platform administration of assigned platforms.
• Work effectively with groups throughout the city to elicit requirements and recommend solutions that are secure, sustainable, meet business objectives, and help the city maximize the value of technology investments.
• Develop proposed solutions that take advantage of opportunities to streamline and automate workflows. Proposed solutions take into account business needs, usability, personas, technology availability, cost, governance, security and sustainability.
• Manage and administer user provisioning, licensing, and configuration of assigned platforms.
• Implement and maintain security measures to safeguard sensitive data within assigned platforms. Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry standards.
• Provide technical support related to assigned platforms, including collaboration with end-users, IT teams, and third-party vendors to resolve issues promptly.
• Collaborate with cross-functional teams to integrate assigned platforms with other business applications and tools, and to improve business processes.
• Conduct training sessions for end-users and IT staff on assigned platforms and features. This includes guidance around information architecture, governance, security, and fully utilizing the platforms.
• Create and maintain comprehensive documentation around configurations, procedures, policies, and best practices for assigned platforms.
• Stay informed about industry regulations and compliance requirements related to assigned platforms. Ensure the organization's adherence to relevant standards and policies.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• In-depth knowledge of administration of the assigned platforms applications and services.
• Maintain a strong working knowledge of assigned platforms and applications, including evolving capabilities, best practices, security considerations, and opportunities for continuous improvement of business processes.
• Knowledge of security best practices, including best practices around external sharing, securing confidential data, data loss prevention, and permissions management.
• Ability to proactively to identify and resolve potential risks and issues.
• Ability to become an expert in new tools, features, and offerings in the environment as they become available.
• Ability to analyze complex problems and make sound recommendations for resolution Ability to work independently as well as part of a team.
• Ability to manage multiple projects and tasks simultaneously
• Ability to handle problems and emergencies effectively.
• Strong understanding of security and information governance best practices within the assigned platforms.
• Excellent troubleshooting and problem-solving skills.
• Demonstrated ability to collaborate with a diverse team possessing a wide range of skill sets and experiences
• Ability to deal with, rapid change in business needs, processes, and technologies.
• Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
• Understanding of strategic business objectives and the ability to drive results toward those objectives.
• Ability to uphold the goals and culture of the organization, and support the City’s framework around diversity, equity and inclusion.
• Strong understanding of application integration and API’s, including licensing implications of integration within the assigned ecosystem and outside that ecosystem.
• Ability to create training programs and deliver to small and large groups in person and virtually

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in computer science, information technology, or a related field; OR

o An equivalent combination of education, training and four (4) years of experience which provide the required knowledge, skills and abilities to perform the required duties of the position will be considered in lieu of the above-mentioned requirements.

• Four (4) years of experience in a technical role
• Two (2) years of experience administering Microsoft 365 applications
• Effective communication and interpersonal skills

PREFERRED QUALIFICATIONS:

• Seven (7) years of experience in a technical role
• Three (3) years of experience delivering end user training
• Three (3) years of experience with compliance standards such as GDPR, HIPAA, or others
• Relevant certifications for the assigned platforms (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals).

SALARY RANGE: $91,395-$120,261 annually, full-time, exempt, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, preference provided to applicants who applied on or before FRIDAY, FEBRUARY 28, 2025. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.