What are the responsibilities and job description for the Program Manager, STEM Hub position at Cleveland State University?
Ensures students are provided with comprehensive science, technology, engineering, and mathematics (STEM) focused support services within the STEM Hub. Contributes to operations, providing outstanding customer services standards, assists with tutor recruitment and hiring for STEM courses. Promotes the program by presenting to groups, updating STEM Hub website and social media. Supervises student employees. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelor’s degree, preferably in a science or education related field.
- Two (2) years prior experience in an educational setting.
- Experience in a STEM field.
- Knowledge of student development and best practices in education, academic support, and tutoring programs.
Preferred Qualifications
- Master’s degree in a science or education related field.
- Three (3) years of experience working in a leadership role within a learning center or similar academic environment.
- Higher education experience.
- Experience hiring, training, and supervising staff preferably in student support services.
- Experience with program assessment and developing new program initiatives.
Knowledge, Skills, and Abilities (KSAs)
- Working knowledge of student development and training certificates (CRLA & Supplemental Instruction).
- Knowledge of student development and best practices in education, academic support, and tutoring programs.
- Ability to work effectively with individuals from diverse educational, cultural, and economic backgrounds.
- Knowledge of best practices for tutoring, retention, and academic achievement. Incorporates principles of teamwork with all organizational levels in the resolution, completion, and follow-up of responsibilities.
- Excellent communication skills, both verbal and written. Able to present before large groups.
- Strong organizational and excellent interpersonal skills and have a “student service focus” attitude and delivery.
- Ability to professionally present and market programs. Ability to motivate, coach and develop others.
- Experience coordinating a large program, maintaining detailed comprehensive records, analyze, and organize information, and have time-management skills.
- Proficient in Microsoft Office Suite, including Teams, Word, Excel, Access, Outlook, and PowerPoint.
- Ability to effectively engage with team members to ensure appropriate communication and develop effective plans.
- Excellent problem-solving and critical thinking skills.
- Able to work evenings and weekends, as assigned.
Requisition Number
PT0703678S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting
06/30/2027
Special Instructions to Applicants
Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Mailed or emailed application materials will not be accepted.
Mailed or emailed application materials will not be accepted.
Hours per week
40
Work Schedule
Monday-Friday, typically 8:00am-5:00 pm.
Advertising Copy
Full Time/Part Time
Full Time
Posted Date
08/19/2025
Close Date/Application Deadline
Open Until Filled
Yes
Review Begins
08/25/2025
Tentative Start Date