What are the responsibilities and job description for the Customer Service Specialist position at ClinLab Staffing?
Customer Service Specialist
Raleigh, NC
Support sales team through varies order processing procedures to provide the highest level of customer satisfaction.
Key Responsibilities:
• Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc.
• Process all incoming sales orders including phone, web, email, EDI into ROI.
• Generate quotes on stock products.
• Complete all required shipping documentation for proper delivery of foreign orders.
• Perform invoicing as required including adding freight charges and billing customers.
• Process all credit card orders.
• Process daily incoming company mail.
• Provide administrative support for Sales Support, Sales, etc.
• Adhere to all ISO 9001 policies and procedures that govern our business.
• Performs other duties as assigned.
Education:
• High School Diploma, GED, or equivalent experience
Experience:
• 0-1 years’ prior relevant experience
Minimum Requirements/Qualifications:
• Ability to interact with customers in a professional manner
• Basic computer skills including Microsoft Office
• Excellent communications and customer service skills
• Good organizational and team related skills
• Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization
• Strong work ethic and an ability to excel within a rapidly changing and growing organization
