Admissions Specialist

Admissions Specialist

SUMMARY:  The role of the Admissions Specialist 2 is to create a welcoming experience by helping patients receive care as quickly as possible and ensure there is no delay in services. The Admissions Specialist is involved all elements of admission, including patient engagement, preparing patients for scheduled appointments, providing assessments and obtaining financial eligibility.

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Conduct intakes, collect substance use history and other information required for eligibility screening; evaluating that all admissions criteria has been met.
• Conduct bio-psycho-social assessment including withdrawal management needs, diagnostic evaluation of substance use, evaluation of criminogenic needs, and assessment of placement consistent with ASAM criteria.
• Screen for co-occurring disorders and risk of harm to self and others.
• Conduct or facilitate all elements of routine or urgent admissions, including screening and assessment, UA collection, completion of admission paperwork, opening patient episode in electronic health record, obtaining releases of information, orienting patient to clinic or residence. Determine admission priority based on regulatory and program guidelines
• Establish rapport with prospective patients; including management of crisis situations and determination of need for additional services. Assess the patient’s mental and emotional state of mind to determine readiness for treatment and change.
• Review treatment options with the patient that are appropriate for the patient’s needs and goals.
• Utilize data gathered from the patient and other available collateral sources, using screening instruments and other methods, demonstrating sensitivity to age, developmental level, culture, and gender, integrating the information into a comprehensive assessment and set of treatment recommendations.
• Master call center technology to answer inquiries regarding services and treatment options from the general public and community partners.
• Respond to any community partner inquiries or schedule requests with excellent customer service and professionalism. 
• Schedule new patient intake and assessment, capturing information required to schedule an assessment and verify insurance or other payment method and complete within 24 hours of contact.
• Utilize online insurance verification systems to confirm insurance information is valid and accurate for patients prior to the date of their appointment.
• Ensure patient electronic medical records are accurate and complete and that all services are recorded according to assigned procedures.
• Participate in required or assigned trainings.
• Consistent attendance and punctuality are required of this position.
• Achieve outcomes using methods that align with CODA’s mission and values: 

• Communicate accurately and positively about recovery and the use of evidence-based treatments. 
• Use data and science to identify barriers, overcome obstacles, and inform decisions.
• Be financially responsible; avoid waste, document accurately, seek new opportunities to serve. 
• Demonstrate compassion and respect for others.

SECONDARY RESPONSIBILITIES AND TASKS: 

• Participate in special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

• There are no supervisory responsibilities associated with this position.

Qualifications

REQUIRED CERTIFICATIONS AND LICENSES:

• CADC-1 certification or CADC-R with the ability to acquire CADC-1 within 6 months of hire.
• A valid Oregon or Washington driver’s license.
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PHYSICAL DEMANDS: 

• Must be able to safely operate a motor vehicle.
• Must be able to occasionally lift up to 10 lbs.
• Must be able to reach, bend, and handle objects.
• Must be able to sit for long periods.
• Must be able to perform Basic Life Support for 15 minutes continuously and maintain BLS certification.

OTHER REQUIREMENTS: 

• Ability to reliably travel between sites when needed.
• An acceptable driving record and automobile insurance coverage as recommended by CODA’s automobile insurance provider
• A negative result on all pre-employment, reasonable basis, and post-accident drug screens.
• An acceptable criminal record as determined by DHS, the Oregon Administrative Rules, and the Oregon Revised Statutes; and no current supervised parole or probation.

Salary : $21